Lodging Maintenance Technician - Year Round

Overview

Year Round

Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Maintenance Technicians work as an integral part of the Winter Park Resort Lodging (WPRL) Division's team. The WPRL comprises Front Desk;
Housekeeping;
Laundry;
Condo Maintenance;
Owner Relations; HOA Management;
Commercial Management;
Village Company; and the Vintage Hotel. The Division is responsible for the property management of nearly 600 condos/hotel rooms, with approximately 270 participating in the WPRL short-term rental program. We are charged with assuring the safe, efficient, fiscally-responsible, and high-quality operation of this significant physical plant 24 hours a day/365 days per year.

The Maintenance Tech is a Front of House role with regular service interaction required between the Tech and guests, homeowners, internal partners, and other stakeholders. Responding to guest/owner calls for maintenance assistance is a critical function. The role also includes completing routine and preventative maintenance tasks and undertaking specialized project work. Maintenance Techs typically have a "home" property as their base but may be assigned to tasks and projects at different properties based on business needs.

• Efficiently respond to all maintenance calls dispatched via HotSOS, email, in person, or phone. Complete basic maintenance tasks to a high degree of quality.
• Use established protocols for approaching, announcing, and entering condos, whether vacant or occupied; follow protocols inside condos whether occupied or not.
• Leave work locations in pristine condition after project completion.
• Display professionalism and guest-centric demeanor when interacting with guests, homeowners, and peers.
• Escalate issues to the Supervisor or Manager promptly when needed.
• Report completion or delays via HotSOS or other communications tools as directed.
• Immediately report safety concerns, injuries, or guest service challenges encountered during any call.
• Diagnose more complex maintenance issues, including in-unit problems and building systems, and provide timely updates to stakeholders.
• Complete basic-to-intermediate plumbing, electric, HVAC, carpentry/finish repairs without supervision when dispatched.
• Achieve proficiency to enable Tech II to provide basic training and project oversight.

• Follow established protocols and deadlines for routine and preventative maintenance via HotSOS or management directions.
• Examples include opening/closing hot tubs and pools with chemical testing and temperature checks; documenting building systems data; exchanging air filters; trash removal and cleaning of rooms; monitoring Metasys system; completing annual room surveys; and performing HOA-related “spring project” tasks.
• Emergency Response: act immediately on alarms, assist with evacuations if needed, and coordinate with Front Desk and management.
• Access Control/Security: follow procedures for entering properties, verify identities, secure areas, and assist with lock-related tasks.

• Communicate sensitively about guest information; use engaging, professional tone with guests, owners, and peers.
• Stay informed via WP Portal and company communications to provide accurate information.
• Answer phones professionally, return emails promptly, and follow signature and confidentiality standards.
• Escalate issues per policy and coordinate with contractors when…