Field Service Rep - West​/Northwest; Physical Properties

Field Service Rep - West/Northwest (Physical Properties)

PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in HPI (hydrocarbon processing industries) in upstream, midstream, and downstream. To provide its customers with cutting edge technology, PAC leverages significant R&D resources to support its core technologies, including chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging.

PAC is seeking a self‑motivated individual responsible for maintaining and servicing customer accounts in the West/Northwest Region of the United States. The role also requires travel to other parts of the country and internationally, as needed (CA, NV, OR, AK, HI, WA, , MT, WY, ND, SD, NE, CO, and other locations). The Field Service Technician must live near a major airport, preferably:
Los Angeles, San Francisco, Seattle, or Denver.

The field service technician will install, configure, calibrate, certify, repair, maintain, troubleshoot, and operate company products and systems at customer sites, primarily supporting PAC Physical Properties instruments. The role also includes providing product training to customers, building and maintaining strong customer relationships, and occasionally assisting with application troubleshooting.

• Performs installations, preventive maintenance, calibration and breakdown repairs on PAC’s Physical Properties lines of analytical instruments used in the Refining, Petrochemical, and pharmaceutical industries either in major refineries, terminals, pipelines or independent laboratories.
• Provides telephone support as needed.
• Runs calibration and check standards per prescribed ASTM and/or customized methods and to ensure analyzers are meeting or exceeding product performance specification.
• Performs preventive and corrective maintenance of test apparatus and peripheral equipment in the field.
• Works with their sales counterpart to upsell/cross sell PAC products & services and grow overall PAC business.
• Provides technical support to customers to ensure the correct product is chosen and used for their applications.
• Assists with PAC’s strategic growth initiatives and understands PAC/Competitors installed base to provide superior service support to customers.
• Proactively learns and teaches PAC’s new products to provide service support on newly launched products.
• Notify quality of any pre‑mature or recurring product/part failure using appropriate communication tools.
• Services, installs, and troubleshoots PAC software.
• Performs pre‑commissioning activities including system checkout, instrumentation calibration, and communication testing.
• Install and operate test apparatus during test cycles to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration as well as other physical properties testing.
• Tests and tunes company product including machinery testing, control loop tuning and troubleshooting.
• Uses hand tools, computerized equipment, test equipment, and software to perform testing functions and repairs.
• Manages assigned inventory for repairs to ensure accuracy and proper documentation for transfer before and after assigned service call.
• Maintains knowledge of product specifications as assigned. Continues to expand product specification knowledge base.
• Provides recommendations concerning the development and introduction of new products and/or services based on first‑hand knowledge of current product performance, applications, and customer needs.
• Provides mentoring to less experienced field service personnel and customers.
• Prepares administrative tasks (expenses, reports, etc.) and NPS surveys.

• Follows all company safety policies and procedures, as well as customer safety policies and procedures when on‑site.
• Assists with related special projects, as required.
• Responds to change productively and handles other duties as required.

• Associate degree in chemistry or electronic; or…