Pueblo, CO Certified Field Service Technician II

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery and Gaming equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery and Gaming equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail and casino locations and may require overnight trips to different site locations.

Job Functions:

Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.

Ability to perform extensive field repair functions with little or no supervision on SCIQ Lottery and Gaming equipment

Ability to perform diagnosis for scheduled and unscheduled service calls

Ability to interact with customers, retailers, and management

Ability to train retail employees on the functionality on all lottery equipment

Ability to adapt to a fast paced environment

Ability to operate a smart services phone

Ability to be accountable and response to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies

Ability to communicate problems with management

Ability to identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol Ability to complete site surveys from a field service perspective as well as a marketing placement aspect

Ability to learn and have an understanding of our Instant Product line Ability to learn and have an understanding of our Gaming products at each casino

Ability to assist the retail location with any questions or concerns they have with our equipment

Ability to communicate any new features, games, or product that is supported

Ability to perform vehicle management on their company-provided vehicle

Ability to maintain an acceptable driving record in accordance to SG’s Motor Vehicle Policy Work with other departments in support of site sales and support goals

Travel to lottery and casino locations

Travel to corporate locations on an as needed basis

Other duties as assigned

Position Requirements /

Qualifications:

Associates degree in related field or equivalent experience

Skills/Abilities:

Thorough understanding of all areas of computer software and hardware technologies

Must have strong communication, group presentation and interpersonal skills

Ability to convey thoughts, ideas and training materials to all participants.

Bilingual a plus Excellent customer service skills

Ability to compile and analyze statistical information

Ability to quickly learn and understand new technologies

Must possess a valid driver’s license for the state in which you are based

Advanced mechanical assembly skills

Strong problem solving and resolution skills

Ability to lift 30 lbs Ability to work in a team-office environment

Ability to operate office equipment, but not limited to, personal computer and telephone

Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described

Supervisory Responsibilities This position has no…