Housekeeping

To provide housekeeping duties that meets the individual needs of residents and as directed by your immediate supervisor.

• Completes assigned housekeeping tasks including dusting, vacuuming, bathroom cleaning, changing linens, picking up trash and keeping residents living areas pleasant and orderly.
• Develops effective relationships with residents and learns resident preferences and individualizes services for each resident, as needed.
• Ensure the cleanliness and attractive appearance of all areas of the Friendship Haven campus.
• Completes housekeeping services as assigned both in common spaces and in resident rooms, following established schedules and polices/procedures.
• Works effectively as part of the Campus Services team accepting responsibility of work related tasks, sharing the work load with other team members.
• Cross train, as directed, by the Campus Services Supervisor and be part of a versatile team.
• Effectively communicates with supervisor and other departments.
• Other duties as assigned.

• Knowledge of a resident centered model of service delivery within neighborhood.
• Support the mission, vision and values of Friendship Haven.
• Abide by Friendship Haven Standards of Personal Performance and Code of Ethics.
• Ability to work effectively with co-workers in a team environment.
• Proficiency in writing and communicating with other team members.
• Accountability to complete tasks with minimal supervision.
• Ability to deliver excellent customer service and public relations. Ability to be tactful in resolving customer service concerns and situations.
• Education:
  
  Level of education to communicate effectively. Must be willing to complete cross training to complete versatile assigned work tasks.
• Experience:
  
  Working in aging related environments, public service, housekeeping or laundry environments preferred. Prior work experience is helpful, but not required to be hired into this job.

• Sits, stands, bends, lifts and moves during work hours.
• Should be capable of lifting up to 50 pounds on a regular basis.
• Willing to work beyond normal working hours, and on weekends and holidays when necessary.

• Subject to frequent interruptions.
• May be subject to hostile and emotionally upset residents, families and visitors.