Operations Support Technician

Location

This position is fully on-site and requires a regular presence in Fort Smith, Arkansas. Remote or hybrid work is not available for this position.

The Operations Support Technician provides primary maintenance support across Housing, RIHWC, and Building & Grounds, ensuring buildings, systems, and equipment are safe, functional, and well-maintained. This position is maintenance-focused, with the flexibility to float between departments and assist with custodial or operational needs as required during staffing shortages, peak seasons, special projects, or emergencies.

• Perform routine preventive and predictive maintenance on building equipment to ensure electrical, HVAC, and plumbing systems remain in proper working order.
• Diagnose and repair electronic, mechanical, and electrical components of building systems and equipment.
• Repair light fixtures and replace faulty bulbs as needed.
• Perform routine building rounds to inspect, monitor, and log the operational status of equipment and systems.
• Perform groundskeeping duties including picking up trash, emptying garbage cans, etc. as needed.
• Respond to emergency maintenance situations and resolve issues promptly and effectively.
• Perform snow removal and deicing of entrances and walkways during inclement weather to ensure safe access.
• Repair minor plumbing issues, including leaks in drains and faucets.
• Perform wall repairs, patching, and painting as required.
• Conduct material handling, including receiving dock activities and delivery of materials throughout buildings.
• Perform door hardware maintenance and repairs, including locks, hinges, and closers.
• Assist with troubleshooting and repair of irrigation systems.
• Support operational needs through furniture and chair moving and space setup.
• Maintain accurate inventory of maintenance tools, equipment, and supplies.
• Perform inspection, repair, and replacement of components related to motors, pumps, valves, and boiler systems.
• Clean and maintain mechanical rooms, equipment rooms, and maintenance areas.
• Observe and comply with all organizational procedures, safety standards, and OSHA guidelines.
• Work overtime as needed to meet operational demands.
• Be available for after hours and emergency maintenance support as required.
• Demonstrate the ability to work independently, manage time effectively, and complete assignments in a timely manner.
• Participate in company provided training opportunities to maintain and improve job knowledge and skills.
• Trash and debris pickup outside as needed.
• Power washing as assigned.
• Periodic lighting checks, inventory, and inspections as assigned.
• Perform other duties as assigned by the Operations Project Manager or their designee.

• High school diploma or equivalent.
• Maintenance or facilities experience or willingness to train.
• Reliable transportation and willingness to travel between campuses.

• Experience in housing, research, or wellness facilities.
• Knowledge of plumbing, electrical, and HVAC systems.

• Highly organized.
• Excellent communication and comprehension skills.
• Proficient computer skills.
• Display professionalism for the college in all communication and interaction.
• Ability to maintain confidentiality and privacy.
• Ability to prioritize and organize numerous and varied assignments.
• Technical mechanical proficiency related to proper operation and general maintenance of equipment.
• Ability to read and interpret blueprints, plans, and manuals.
• Experience in the safe operation of tools and heavy equipment, e.g. boom lifts, scissor lifts, etc.
• Professional work ethic with attention to detail.
• Knowledge of safety equipment in the maintenance field.

• Ability to lift up to 70 pounds.
• Ability to stand, walk, bend, climb, and work in varied conditions.

• Ability to orally communicate effectively with others with strong interpersonal skills and customer service orientation.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.
• Ability to understand oral and written information, using the English language, and organize thoughts and ideas into effective forms of communication.
• Ability to make decisions which range from moderate to a significant impact on the immediate work environment, as well as outside contributors.
• Possess public communication skills that allow professional representation of ACHE to a variety of business and community customers and associates.
• Strong organizational skills.

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
• Expertise in negotiation.

• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties.
• May be required to accomplish job…