HVAC Dispatcher

Job Title:

HVAC Dispatcher

Job Type: Full-Time
Pay: $38,000 – $45,000 (DOE)

We are seeking a reliable and customer-focused HVAC Dispatcher to coordinate service calls, support technicians, and ensure an exceptional customer experience. This role requires strong communication skills, sound decision-making, and the ability to stay calm and organized in a fast-paced environment.

• Maintain a high level of customer satisfaction through professional and timely communication
• Dispatch HVAC technicians efficiently based on skill set, availability, and urgency
• Respond promptly to emergency maintenance requests
• Communicate clearly with technicians, management, and customers as needed
• Make informed decisions that balance customer needs and technician efficiency
• Monitor job progress and adjust schedules as necessary
• Adhere to all company safety policies and procedures

• Excellent customer service skills
• Superior verbal and written communication abilities
• Strong problem-solving and critical thinking skills
• Ability to handle stressful situations and heavy workloads
• High level of pride in the quality of work produced
• Previous dispatch or HVAC experience is a plus (but not required)

• Competitive pay (DOE)
• Health, Dental & Vision Insurance
• Short-Term Disability Insurance
• Paid Vacations