CARPET Cleaning Supervisor; Fort Wayne

Maintain the highest standards in integrity focusing directly on our customer's needs, be passionate about our business and maintain an immediate sense of urgency to our customers. Job description

Under the direction of Operations, this position is responsible for performing floor services for commercial and residential customers and managing a team of technicians. Quality customer service will be provided to the client at all times. Knowledge or willingness to learn proper floor cleaning techniques is essential.

• Floor care responsibilities will include:
  Stripping and Waxing, buffing, carpet cleaning, etc.
• Respond to night and weekend emergency service call as needed.
• Prioritize daily assignments, tasks and responsibilities.
• Ensure adherence to company standards and quality.
• Maintain open communication with customers, employees and manager.
• Follow up on customer inquiries and questions.
• Analyze problems and make recommendations to resolve problems.
• Manage and train all floor technicians.
• Ensure all paperwork is being completed in a timely manner.
• Review paperwork with customer at the end of each job.
• Monitor supplies and submit supply orders as needed.
• Maintain floor equipment in a clean, safe and operable condition.
• Proper labeling, dilution and use of all chemicals.

• Good communication and interpersonal skills
• Good client/customer service skills
• Ability to follow oral and written instructions
• Ability to prioritize multiple tasks
• Ability to exercise good judgment and decision making
• Ability to work effectively with a team
• Ability to work independently as needed
• Basic knowledge of floor cleaning products or willing to learn
• Leadership skills

• Valid Drivers License
• Acceptable driving record to meet standard auto insurance requirements
• Prior floor care experience preferred
• Supervisory experience required
• Acceptable Criminal Background Check

The work requires routine walking, standing, bending and carrying items weighing up to fifty pounds.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 50 per week

• 401(k) matching
• Referral program

• Monday to Friday
• Weekends as needed

• Overtime pay

• Night Shift (Required)

In person