Critical Operations Technician

Who you are

Join our dynamic and growing Facilities Operations team as a Critical Operations Technician focusing on maintaining mechanical, electrical, HVAC, and IT equipment within our Data Centers. This role requires on‑site work hours to support a 24/7/365 data center environment and is not eligible for remote or hybrid work.

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consult with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Respond as required to building emergencies and customer requests.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Use the Change Management Process to get approval for preventative and corrective maintenance. Commence and complete the maintenance along with the necessary documentation using the QTS process and software.

• Two or more years of technical or trade training, military training, or workplace equivalency.
• Background in facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.

• One or more years of work experience in a data center, commercial, or industrial environment, or equivalent.

• Medical, dental, vision, life and disability insurance.
• 401(k) retirement plan (with up to 4% match).
• Paid volunteer days.
• Employee assistance program.
• Tuition assistance, parental leave and military leave assistance.
• QTS scholarship for dependents.
• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Every employee is bonus or commission eligible.
• Generous PTO, paid volunteer days plus floating holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually / holiday compensation when worked.
• Pet and legal insurance.
• Q-Rest Sabbatical Program.
• Q-Anniversary Service Award Program.
• Military benefits package.
• QTS Charitable Matching Gift Program.
• QTS Crisis Fund.
• Wellness program.
• Tuition reimbursement program.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information & testing, family & medical leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talenta and let us know the nature of your request and your contact information.

Know Your Rights (English): http://(Use the "Apply for this Job" box below).-

Know Your Rights (Spanish):

The pay transparency policy is available here: https://.pdf