Pest Control - Service Technician

608 Development Drive, SUITE 100, Plano, Texas 75054

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of the role.
• Earn and maintain state‑required training and pest control licensing if applicable (provided).

Position offers an hourly base pay of $18.00, plus additional compensation opportunities.

• Competitive pay and full benefits.
• Weekly pay on Fridays.
• Paid sick and vacation time, 10 company‑paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Employees must be able to regularly lift up to 50 pounds, stand for long periods, perform physical tasks, and manage repetitive motions. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards may occur; safety gear is required.

Moderate noise level is present in the work environment.

The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.