Mitigation Project Manager

Lead Restoration Technician / Crew Chief

At Service Master TEAM, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC.

This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance.

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job.

You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations. You may assist or be responsible for getting estimates and documentation to the appropriate people. You will need experience and proven knowledge within the restoration industry. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring on active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• Inspect and scope jobs onsite-and works with the proper individuals on scope of job
• Document / review loss with clear and descriptive job photos and upload into operating system/software
• May assist with estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• Strong knowledge of restoration industry both with and without insurance
• Valid Driver's License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written and communication skills
• Strong problem solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is…