Maintenance, Maintenance Technician ​/ Mechanic

Purpose of Position

Maintenance personnel is responsible for maintaining the facility building and equipment, performing preventative, planned, and unplanned maintenance throughout the hotel, including plumbing, electrical, pool, grounds, and landscaping. The employee also greets guests and provides outstanding service during their stay.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
• Maintain a high level of professional appearance and demeanor.
• Maintain the highest level of confidentiality in all areas.
• Demonstrate the ability to multi‑task, be detail‑oriented, and problem‑solve to effectively deal with internal and external customers.
• Work independently and efficiently with strong attention to detail.
• Handle and resolve guest complaints professionally, using effective listening and clarification.
• Demonstrate good communication skills and convey information clearly.
• Perform basic math and understand financial information.
• Recognize and take action on safety or loss prevention incidents that may cause damage, injury, or liability. Implement all company policies and procedures for safety and security.
• Complete training in security, alcohol, and health and safety; ensure OSHA, state, and federal guidelines are followed.
• Practice good time‑management skills, completing preventive and routine maintenance on schedule.
• Complete all work orders on time, keeping rooms in service.
• Maintain proper inventory and keep storage areas and tools clean and organized.
• Maintain grounds, trash removal, parking lot maintenance, landscaping, lighting, and curb appeal.
• Maintain pools (if applicable); backwash, maintain chemical levels, and meet all regulations.
• Inspect fire extinguishers and fire suppression systems monthly; respond to alarms and report to front desk or manager on duty.
• Walk the property daily, noting repair or maintenance issues and prioritizing them.
• Monitor energy conservation and recommend improvements.
• Work with other departments to keep room status up‑to‑date and repair rooms promptly.
• Understand hotel policies on cancellations, extended stays, room types and rates, late check‑outs, early arrivals, and special requests.
• Responsible for key control; issue and receive room keys and master keys.
• Operate computer equipment and Microsoft Office suite.
• Assist in training new staff.
• Participate in and support a positive, enjoyable work environment.
• Understand hotel products and services (food and beverage, recreation).

• Knowledge of electrical, plumbing, HVAC, laundry and kitchen equipment, door locks, vacuums, light carpentry, and small equipment.
• Ability to communicate with hotel staff, guests, and management in a professional manner.
• Knowledge of the surrounding area.
• Ability to work a flexible schedule, including weekends and holidays.
• Read, write and speak English.
• Learn safety, emergency, and accident prevention policies and procedures.
• Maintain a neat, well‑groomed appearance; wear proper uniform and name tag.

• Follow all state and federal guidelines, including OSHA hazardous communication training.
• Maintain a high level of quality, service, and cleanliness.
• Act on repair requests immediately and return completed slips to the manager on time.
• Act on daily, weekly, monthly, and quarterly maintenance assignments as outlined on the maintenance calendar.
• Communicate openly with direct supervisor.

• High school education.
• One year of hospitality maintenance or similar experience (preferred).

• Valid driver’s license.
• Certified Pool Operator (CPO) license.

• Assist housekeeping with quarterly mattress rotation or flipping.
• Drive a shuttle van if applicable.

• Stand, walk; use hands and fingers for up to 8 hours a day; reach with hands and arms.
• Walk and navigate stairs regularly.
• Perform repetitive movements.
• Speak clearly.
• Read and see details clearly.
• Lift up to 50 pounds occasionally; lift up to 100 pounds from time to time.
• Stoop, kneel, twist, crawl or crouch frequently.

The employee is regularly exposed to outside weather…