Resident Service Engineer

• Work on-site at a key customer location to install, maintain, and support Packsize equipment
• Manage parts and inventory within the customer warehouse
• Build and maintain customer relationships through effective equipment service and proactive customer contact
• Work cross-functionally with R&D, Software, and Quality Engineering teams
• Receive incoming parts and supplies and verify quality and quantity
• Document and maintain records of parts transactions
• Monitor and maintain accurate inventory levels
• Analyze customer KPIs to identify machine performance issues
• Troubleshoot problems and perform machine maintenance
• Complete training courses successfully
• Develop knowledge of packaging designs
• Perform preventive maintenance on machines, equipment, and accessories
• Install new equipment and train customer personnel
• Complete basic administrative duties
• Operate machines by clearing jams, loading Z-fold, changing labels, changing bander paper, and adding glue
• Travel by vehicle or airplane within the assigned geography, with possible overnight travel
• Provide written and verbal reports to the customer and direct supervision regarding worksite status

• Proven experience in parts and inventory management, preferably in a similar industry
• Proficiency with inventory management software and tools
• Excellent customer service skills
• Basic Excel and Word skills
• Knowledge of Windows platforms
• Advanced mechanical skills
• Advanced troubleshooting skills using drawings, operational characteristics, and technical documentation
• Ability to learn troubleshooting and problem-solving procedures
• Able and willing to lift up to 50 lbs
• Ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist
• Must be able to climb a ladder
• Mature, independent judgment with little or no direct supervision
• Effective written and verbal communication through reports to customers and direct supervision
• Associate degree or vocational technical training strongly desired
• Bachelor’s degree in a related area preferred
• Good mechanical and troubleshooting skills
• Clean driving record with a valid driver’s license
• Must be accessible by telephone and promptly return email and phone messages
• Ability to follow safety protocols around moving parts and electricity
• Thursday-Sunday weekend night shift, 5:30pm-4am
• Ability to travel within the assigned geography; overnight travel may be required

Demonstrates expertise in parts and inventory management, advanced mechanical and troubleshooting skills, and effective customer service. Proficient in using inventory management software and maintaining accurate records while ensuring compliance with safety protocols.

• Parts And Inventory Management
• Advanced Mechanical Skills
• Troubleshooting Skills
• Customer Service Skills
• Inventory Management Software

• Parts Management
• Inventory Management
• Troubleshooting
• Preventive Maintenance
• Machine Operation
• Technical Documentation
• Excel
• Word
• Packaging Design Knowledge
• Safety Protocols

• Effective Communication
• Customer Relationship Management
• Independent Judgment
• Proactive Problem Solving
• Team Collaboration

• Valid Driver's License
• Associate Degree
• Vocational Technical Training

• Equipment Installation
• Machine Maintenance
• Customer KPIs
• Operational Characteristics
• Quality Engineering

• Inventory Management Software
• Windows Platforms