Scheduling Coordinator

Chicago Factory & Sales Center, 11039 Gage Road, Franklin Park, Illinois, United States of America

"BUILD" YOUR CAREER AT TUFF SHED!

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to provide support to the sales and Production teams at our Tuff Shed Factory Store.

• Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
• Manage warranty issues; schedule warranties efficiently.
• Use knowledge of Tuff Shed’s product offerings and accessoriestoprovide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
• Collaborate with customers to ensure understanding of completed forms
• Coordinate appointments with customers
• Work directly with customers, store management, and Certified Installers to schedule installations
• Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers
• Maintain a working knowledge ofsub-contractors skill sets and capacity to maximize daily schedule for build efficiency

• Prepare store checks for vendor expenses;
  Weekly processing of payment.
• Ensure all paperwork is signed and documented appropriately

• Prepare Installer Dispatchesforsub-contractors
  -verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and anyadditionaladjustments)
• Reconcile Home Depotpurchaseorders with Tuff Shed Sales orders to assure accuracy
• ManageA/R for the store for both Retail and Home Depot channels
• Monitor Home Depot purchase orders – reconcile, update and close toensureaccuratepaymenton HD Connect software
• Database maintenance and management

• Act as first contact on Home Depot queries from sales team members and Customers on status ofcustomerorders

• Successful prior experience working in logistics, coordination, project management,or in a similar capacity, preferred.
• Hands-on computer skills in Microsoft Office and Internet applications required; experience in utilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred
• Ability to solve problems using sound logic and good business judgment
• Ability to use arithmetic, mathematical,accounting and financial tools as they apply to Tuff Shed business
• Experience working in a fast-paced environment, meeting tight deadlines on multiple projects
• Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers
• Ability to read, write and understand instructions given orally, in writing and/or in diagram form
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
• Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
• Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

• High school diploma or equivalent

• An opportunity to join a successful company and be part of the growth of the team!

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits
  - The care you need-when, where and how you need it!
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP) – You’re more than an employee - Get rewarded for long and loyal…