Dispatcher, Customer Service​/HelpDesk

Overview

Now Hiring – Dispatcher
Precision Today
is a trusted home service provider serving Franklin Park homeowners with dependable plumbing, HVAC, drain,sewerand electrical solutions. Our team is committed to delivering efficient, high-quality service that keeps home systems running smoothly and customers comfortable year-round.

We areseekinga motivated and experienced
Dispatcher
to join our operations team. This role is ideal for someone who thrives in a fast-paced environment and enjoys coordinating field technicians across HVAC, plumbing, drain, and electrical service calls. You will play a key role in scheduling, routing, and supporting technicians to ensure timely, efficient service delivery whilemaintaininga strong focus on customer experience and communication.

• Dispatch and coordinatetechnicians to service calls
• Schedule and prioritize daily work orders based on urgency, location, and technician availability
• Monitor job progress and provide real-time support to field technicians
• Communicate with customersregardingappointment windows, updates, and delays
• Handle inbound service requests and emergency calls efficiently and professionally
• Ensureaccuratedocumentation of dispatch activities and job notes in the system
• Collaborate with service managers tooptimizerouting and workflow efficiency

• 1+ year of experience in dispatching, scheduling, or coordination (trades industry experience is a plus)
• Strong communication skills (written and verbal)
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable working with scheduling/dispatch software or CRM systems
• Flexible availability based on scheduling needs
• Valid Driver’s License (preferred, not required depending on role setup)
• Must successfully complete screening process including assessments, interviews, background check, and drug screen

Schedule:
Monday
- Friday 11:30am-8pm (weekends on a rotational basis)

Benefits:

• Health Coverage: Employer-paid medical, dental, and vision plan options
• Insurance: Life, AD&D, and long-term disability
• Retirement: 401(k) available upon hire with employer match

Time Off & Perks:

• Paid time off and holidays
• Paid parental leave

Growth and Training Opportunities:

• On-going training and development

Precision Today is an equalopportunityemployer. We encourage applications from candidates of all backgrounds and experiences.

USD $19.00/Hr.

USD $21.00/Hr.