Traffic & Creative Ops Specialist

Experience Level: 3–8 years (Agency experience required)

Tukaiz is a full-service marketing agency and production partner built to deliver speed, quality, and scale for national and enterprise brands. Our teams operate in a fast-paced, high-volume environment where strong processes, clear communication, and operational discipline are critical to success.

About the Role

The Traffic & Creative Operations Specialist plays a central role in keeping our agency running smoothly. This position is responsible for managing creative traffic, supporting day-to-day workflow, and helping maintain the operational systems that enable our teams to deliver consistently and on time. This role is ideal for someone who thrives in high-output agency environments, is highly organized, and enjoys balancing detailed daily execution with broader operational support responsibilities.

Key Responsibilities

• Own day-to-day traffic management for creative and production projects in a high-volume agency environment
• Intake, prioritize, schedule, and route work across creative, production, and account teams
• Monitor workloads, capacity, deadlines, and dependencies to ensure projects stay on track
• Proactively identify scheduling conflicts or bottlenecks and recommend solutions

• Manage and maintain projects within Wrike (or a similar project management platform), ensuring accuracy, consistency, and visibility
• Escalate potential issues or delays to keep projects on track
• Partner with team leads to refine workflows, templates, and processes within the project management system
• Maintain project data integrity, timelines, and status reporting

• Support broader creative operations initiatives, including process documentation, reporting, cross-departmental collaboration and continuous improvement efforts
• Use critical thinking to resolve resourcing and project priority conflicts
• Assist with operational and administrative tasks that support agency efficiency and scalability
• Help enforce standard operating procedures and best practices across teams
• Serve as a central point of coordination between creative, production, and account
• Communicate timelines, priorities, and changes clearly and confidently
• Support leadership with visibility into workload, capacity, and project status
• Monitor process performance and lead continuous improvement activities

• 3–8 years of experience in a fast-paced advertising or marketing agency
• Proven experience in high-volume agency environments managing multiple concurrent projects
• Hands-on experience with Wrike or similar project management tools
• Exceptional organizational skills and attention to detail
• Strong ability to juggle daily execution with longer-term operational responsibilities
• Clear, confident communicator who can work across multiple teams and personalities
• Comfortable working in an in-office, collaborative environment
• Experience supporting creative or production teams
• Familiarity with agency workflows, resourcing, and traffic management best practices
• Process-oriented mindset with a passion for efficiency and continuous improvement