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Major Incident Manager
Job in
Franklin Park, Cook County, Illinois, 60131, USA
Listed on 2026-07-01
Listing for:
Syntricate Technologies
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Job Title
Required Skills:
10+ Year experience
- Ability to work in 24X7 shift model
- ITIL certified.
- Have handled Major Incidents independently.
- Excellent English written and verbal communication skills.
- Ability to interact with multiple stakeholders.
- Ability to take decisions in a hostile environment.
- Declaring and overseeing the major incident management process and team members
- Driving and tracking the incident resolution through support engagement and coordination
- Documenting and communicating the incident status, impact, and actions to stakeholders and senior leadership
- Ability to coordinate with people across the geographies
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