Qualifications

Manager, IT and Network Systems Architect

Location:

Franklin Park, IL – 5 days onsite

This position is responsible for managing the day-to-day computer and systems support for all employees and guests. Defining and implementing a systems architecture strategy to optimize and coordinate core business systems for the success of the company. Also, maintain and support all landline phone systems, mobile devices, copiers, printers, business machines, building security system, camera system, and all other IT related systems & processes, including network connections & equipment.

Include the following. Other duties may be assigned.

• Diagnose software, hardware, and network problems. Troubleshoot and fix as needed.
• Document, test, and modify systems based on user specifications
• Installation and modification of systems for machine operation
• Train and assist staff with IT needs
• Support Help Desk Coordinators in tracking and prioritizing help desk requests using a ticketing system
• Install and configure new computers, servers, and other IT equipment
• Repair and upgrade different types of computers (software and hardware)
• Perform regular updates of servers, network equipment, and workstations
• Research and learn new software related to the business
• Establish and follow procedures to build and maintain a stable, reliable network environment
• Work with manufacturing staff to ensure proper communication of machines to maximize production uptime
• Maintain and identify problems of various types of electronic equipment, including but not limited to: PC's, TV's, laptops, tablets, phones (landline and cellular), copiers, printers, scanners, cameras, projectors, servers and other networking and A/V equipment
• Supervise Help Desk Coordinators response to user problems and requests
• Be available for infrastructure projects (late nights, weekends as needed)
• Regular in-person attendance is an essential function of this job.
• Work with vendors to add/modify services and renewal quotes
• Create internal IT policies, KB, DR, and IT strategy/improvement plans
• Lead IT projects from initiation to completion
• Maintain server and network backups
• Develop and manage the company's IT budget
• Determines physical system design. Assesses existing technology and standards for fit within information standards and logical systems design.
• Evaluates and selects from existing and emerging technologies to best fit business and project needs.
• Defines the technical platform. Works as part of a system-wide, cross-functional team.
• Help to plan and manage the implementation and integration of new technologies.