Service Center Manager; ORD

Overview

At Xpress Global Systems (XGS), we are delivering a world of difference, one truck load at a time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service.

The Service Center Manager manages customer service, safety, dispatch and warehousing/dock operations for a service center facility responsible for city operations. Responsibilities include routing and loading, dock operations, and inventory control in an LTL environment. This includes management of the service center, driver, dock and operations personnel, safety and compliance. The Service Center Manager is responsible for planning, organizing, managing and directing office operations and extensively reviewing service center operational and policy procedures.

This position oversees and is directly involved in all phases of the service center operation.

Monday‑Friday 8 AM start time. Salary: $78,000 to $95,000 yearly.

• Supervise, lead and direct terminal operations, loading and unloading of freight, customer service functions, facility management, and all other aspects of managing a service center.
• Review, monitor and control all operations for the service center. Implement effective operations strategies to respond to changes in revenue or expense and maximize company profits.
• Create driver route assignments and dispatch drivers to optimize assets (equipment and drivers).
• Interface with Linehaul Operations to ensure timely arrivals and departures.
• Assist linehaul operations with day‑to‑day optimization at the service center level.
• Ensure trailers are loaded and unloaded to meet service requirements.
• Manage, direct and train dockworkers in warehouse operations, including loading and unloading freight, and moving products with a lift truck and by hand.
• Create and assign work schedules. Maintain proper staffing to support operations based on freight volumes. Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements.
• Ensure equipment is properly maintained, schedule preventive maintenance, and coordinate repair and replacement of equipment as needed.
• Ensure the service center is properly maintained. Identify and negotiate vendor agreements and coordinate needed repairs.
• Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.
• Participate in conference calls and facilitate training and onboarding procedures.
• Perform other duties as assigned.

• Four‑year degree in Transportation Management or other relevant education and minimum of two (2) years supervisory experience in a similar scope; or at least five (5) years of relevant supervisory experience.
• Strong interpersonal skills and the ability to lead, manage, coach and develop subordinates.
• Effective written and verbal communication skills.
• Understanding of transportation and LTL operations required; floor‑covering industry experience preferred.
• AS400 experience preferred.
• Forklift certification preferred.
• Proven leadership experience.
• Ability to lead in a fast‑paced environment.
• Thorough knowledge of LTL industry, DOT Rules and Regulations, OSHA laws, hazardous materials regulations, NMFC and tariff rules, and company policies and procedures preferred.
• Strong organizational, communication and logistical skills with solid problem‑solving abilities.
• Knowledge of all aspects of ensuring quality freight handling techniques preferred.
• Computer skills and proficiency with Microsoft Office products.
• Knowledge of the city and surrounding areas.
• Previous service center management experience in the LTL industry is strongly preferred.

• Frequently lift objects weighing up to 50 pounds and occasionally up to 70 pounds; pull up to 100 pounds and push up to 50 pounds.
• Occasionally climb stairs, frequently stoop, kneel or crouch.
• Use hands and arms to reach for, grasp and manipulate objects.
• Operate a computer and other office machines with manual dexterity.
• Be exposed to extreme cold and/or hot working conditions.
• Have average exposure to fumes while working around tractor‑trailers, lift trucks, and yard…