Warehouse Supervisor - Evening Shift

Position Summary

The Warehouse Supervisor plays a critical role in our warehouse operations, leading day‑to‑day activities and fostering a safe, productive, and engaging environment for our team. This position is responsible for driving performance across key areas such as inbound returns, order picking, sorting, or outbound shipping, ensuring high standards of quality, accuracy, and efficiency.

In this role, you will provide hands‑on leadership and direction to a team of hourly associates, while building strong partnerships across departments. You will collaborate closely with Inventory, Customer Solutions, Sales, Warehouse Operations, and Supply Chain teams to ensure alignment with site goals and deliver a seamless, high‑quality customer experience.

Work Scheduled: 12 hour rotating shift (5 PM–5:30 AM)

• Supervise associates to pick merchandise and consolidate orders, pack orders, or ship packages direct to consumers and retail customers
• Supervise secondary production functions associated with their currently assigned department, such as returns, return to vendor processes, make ready/audit functions, etc.
• Implement optimal staffing mix during assigned shift for applicable department(s) in partnership with management and the production/wave planning office
• Supervise e‑commerce and retail Warehouse operations (B2C, B2B)
• Monitor Warehouse lines to ensure goods flow properly within the facility; communicate best practices for conveying goods to associates within department(s) of responsibility as well as upstream and downstream departments
• Maintain accurate records of processed merchandise, packages and shipments, gift packaging, tracking numbers, etc. as well as associate productivity; prepare daily reports of these metrics for the management team and provide appropriate feedback to associates to support accountability and recognition
• Maintain high quality and productivity standards in assigned department(s) by providing continuous direction, training, and motivation to hourly associates (up to 75% time spent on warehouse floor)
• Coach and develop Warehouse leads in the day to day motivation and support of hourly order processors
• Ensure on‑time order processing and Warehouse, keeping service level promises to our customers is critical
• Present problem analysis of operational issues to the inbound/outbound manager on duty (such as dips in productivity) and recommend solutions in a creative and logical manner
• Be solution oriented and routinely make recommendations for continuous improvement within the site
• Exercise the autonomy to make operational decisions on the fly to keep the building plans on track and support the business
• Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organization policies and communications
• In partnership with the Warehouse area, plan and use independent discretion to organize day‑to‑day operations activities/objectives.
• Appropriately communicate with, follow up with, and support associates in a timely manner.
• Ability to leverage the various systems in the facility to generate reports, understand trends and potential road blocks, interpret any corrective measures needed and execute plans to achieve desired outcome
• Monitor hourly/daily reporting and elevate concerns when needed
• Must be able to learn, understand, and regularly execute tasks related to the various software programs used to run the facility (e.g., ERP, WMS)
• Follow all established facility safety and security standards; set the example for, coach, and hold hourly associates accountable
• Maintain a clean and safe working environment; ensure all equipment is in working order and that associates have the tools they need to be effective.
• Special projects and other duties as assigned
• You possess a supervisory/managerial skill set; this is a position that leads others, aligns actions and plans to strategies, supports a learning culture, builds collaborative motivated teams focused on results

• Bachelor's degree in Supply Chain, Logistics or Business is preferred (or equivalent level of industry experience)
• Experience in ERP…