Facilities Operations; Maintenance Technician

Facilities Operations (Maintenance) Technician

Location:1948 Double Double Drive, Franklin, TN

Work Type:

Full-time

Department:

Facilities Development

Come join our family at In-N-Out Burger!

We have an excellent opportunity for a full-time Facilities Operations Technician based in our Franklin, TN
* office. The Facilities Operations Technician is responsible for the hands‑on maintenance, repair, and daily upkeep of the Franklin, TN corporate campus, a Class A office environment comprising of multiple buildings and support structures.

* This position is full-time, in-office only – Franklin, TN

• Preventive Maintenance Execution - Perform scheduled preventive maintenance on all campus building systems including HVAC equipment (chillers, air handlers, VAV boxes, condensers, cooling towers), electrical distribution panels, plumbing fixtures and systems, fire life safety equipment, automatic doors, lighting controls, and backup generators. Document all completed work in the CMMS/ticketing system, log equipment readings, and flag abnormal conditions or emerging issues to the supervisor.
• Work Order Response and Corrective Maintenance - Receive, prioritize, and complete work orders and associate service requests submitted through the campus ticketing system (Service Now or equivalent). Troubleshoot and resolve building system issues including HVAC temperature complaints, plumbing leaks and fixture repairs, electrical outlet and lighting failures, door hardware malfunctions, and general building repairs. Communicate status updates and completion to requestors and the supervisor.
• Building Systems Monitoring and Rounds - Conduct daily building rounds across all campus facilities to visually inspect mechanical rooms, electrical rooms, restrooms, common areas, break rooms, and building exteriors. Monitor building automation system (BAS) alerts and respond to alarms. Identify and address potential issues before they result in service disruptions or safety hazards.
• Vendor Coordination and Escort - Provide on‑site escort and access for specialty service vendors including elevator maintenance, fire alarm inspection, pest control, janitorial, and landscaping contractors. Verify vendor work completion and quality, document service visits, and report discrepancies or concerns to the supervisor.
• Generator Testing and Emergency Systems Support - Assist with regular generator load testing, maintain generator run logs, and support the supervisor in executing the power outage response plan. Perform routine checks on emergency lighting, exit signage, fire extinguishers, and AED stations. Assist with fire alarm panel resets, elevator entrapment responses, and other building emergency situations.
• Furniture, Fixtures, and Minor Construction - Perform furniture assembly, reconfiguration, and moves to support workspace changes and associate needs. Execute minor construction tasks including drywall patching, painting, caulking, ceiling tile replacement, and hardware installation. Assist with tenant improvement coordination as directed by the supervisor.
• Conference Room and Event Support - Ensure conference rooms and common areas are maintained, functional, and presentation‑ready. Assist with furniture setups, AV equipment checks, and space reconfigurations for internal events, training programs, and special occasions as coordinated through the supervisor.
• Safety and Compliance Support - Maintain a safe and clean work environment in all mechanical, electrical, and storage spaces. Follow lockout/tagout (LOTO) procedures and all applicable safety protocols. Participate in safety drills, evacuation exercises, and building inspections. Report safety hazards and near‑miss incidents promptly.
• Inventory and Supplies Management - Maintain an organized inventory of maintenance parts, tools, and supplies. Track consumption, reorder materials as needed within approved limits, and ensure critical spare parts are stocked for building systems. Assist with receiving and storing deliveries for the facilities team.
• Full‑time, Non‑exempt, hourly
• Office
  
  Hours:
  
  Monday-Friday, 8:00 am-5:00 pm; includes occasional…