Vehicle Inspector

Overview

ACV is a technology company focused on growth and autonomy, offering competitive compensation packages and learning and development opportunities. We hire people who share our passion, bring innovative ideas, and enjoy a collaborative atmosphere. We are transforming the automotive industry with data-driven applications and solutions for sourcing, selling, and managing used vehicles with transparency and insights.

ACV Auctions is looking for an enthusiastic Inspector who has a knack for cars and wants an opportunity to join a growing company. Our Inspectors are the face of our company. They know a ton about cars, and love to talk about them—explaining to clients what they need to know in a way they can understand. They have boundless energy and work tirelessly to ensure our clients get nothing but the best.

Our inspectors are meticulous. Nothing gets by them. At ACV Auctions we pride ourselves on Trust, Transparency, Credibility, and Customer Service, and our Inspectors deliver this to our customers every day.

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease to detect damage, missing parts, and mechanical problems.
• Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation.
• Help the sales team up-sell or cross-sell services and products.
• Interface regularly with our dealers to develop and ensure client satisfaction and build strong relationships.
• Travel to and from dealerships and homes to inspect, and write condition reports, list vehicles to sell on the auction platform.
• Take multiple photos (overall and damage) and match them to a vehicle, then upload to the image server using the company-issued smartphone.
• List inspected wholesale vehicles on ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers to utilize ACV Auctions digital platform.
• Perform additional duties as assigned.

• 1 year of experience in the automobile field (body, paint and mechanical repair knowledge) with customer service background.
• Ability to read, write, speak and understand English.
• Ability to work outside in the elements for extended periods of time.
• Problem solving aptitude to meet challenges with resourcefulness and innovative approaches.
• Proven ability to work independently with minimal supervision while working in a team environment.
• Excellent communication with the ability to understand customer needs and expectations.
• Valid driver’s license and a validly registered and insured motor vehicle.
• Knowledge of system capabilities, relevant software packages, and web-based applications.
• Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs or more, bending, and squatting.
• Ability to drive a manual and automatic transmission.
• Vision abilities to identify small defects around and underneath vehicles.

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We are an equal opportunity employer and do not discriminate based on sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice. No immigration or work visa sponsorship is provided for this position.

The compensation range for this position’s base annual salary is listed in the Job Details section at the bottom of this posting. This position is eligible for additional compensation under ACV’s incentive compensation plan. Final compensation will be determined based on relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.