Field Service Technician - Dallas, TX

Job Summary

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components and performing calibrations to optimize performance. Performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including ordering and installing replacement parts as necessary.
• Orders replacement parts, diagnoses problems with control systems, and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and ability to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support)

• Valid passport and driver’s license in good standing, including REAL‑

• Health, dental and vision insurance (no waiting period, robust coverage at an affordable price)
• 401k with match
• Over 3 weeks of PTO
• Employer paid life insurance, long and short-term disability
• Vehicle program with monthly stipend + mileage reimbursement
• $75 per diem when traveling on the road
• Tool reimbursement, cell phone, laptop
• Occasional voluntary travel on weekends
• Contribution to HSA, Dependent and Health FSA
• Vacation pay and holiday pay

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.