Maintenance Supervisor

Job Details

Position
:
Maintenance Supervisor

Location
:
Baltimore County, MD

• Assist the Regional Manager in training and managing the service team effectively.
• Work with the Regional Manager to oversee capital improvement projects.
• Inspect the property, grounds, buildings, vacant apartments, and fire alarms as part of the preventive maintenance program and curb‑appeal efforts.
• Organize, delegate, and oversee the schedules and tasks of service staff, offering assistance when necessary.
• Maintain open communication between service and leasing staff to ensure seamless teamwork.
• Conduct timely and constructive performance evaluations for service staff.
• Guide and direct the team in accordance with company policy, providing discipline as needed.
• Ensure the service team meets daily ticket goals and responds to service orders within 24 hours of the initial call.
• Assist the service team in completing daily tickets to meet daily ticket goals.
• Assess building systems to plan work assignments and project schedules effectively.
• Keep records and notify the Regional Manager of all routine and emergency maintenance needs.
• Adhere to company policies, safety protocols, Fair Housing laws, and other applicable regulations.
• Track inventory levels and order supplies as needed.
• Ensure that make‑ready units meet company standards and goals.
• Contribute to a spirit of teamwork at both the property and company levels.
• Be available for a 24‑hour on‑call schedule, responding to calls within 15 minutes and arriving on‑site within 30 minutes when needed.
• Be willing to work overtime when required.
• Respond to winter weather events, including snow removal, salting, shoveling, and pretreating.
• Maintain the maintenance shop in an organized and neat manner daily.
• Ensure the security of the property by keeping keys in your possession and monitoring the key box and key logs.
• Maintain pool/spa equipment, fitness equipment, and laundry facilities (if applicable).
• Schedule contractors as needed for repairs or services.
• Bring the necessary tools to complete all tasks.
• Complete and approve payroll for the site team.
• Perform other duties as assigned.

• High school diploma or equivalent.
• CFC certification for handling the coolant for HVAC systems is required.
• HVAC certification is a plus.
• Minimum 3 years of prior maintenance and supervisory experience.
• Ability to assess and diagnose building issues during property inspections and plan appropriate repairs or maintenance.
• Physically able to perform repairs as needed.
• Ability to lift up to 50 pounds.
• Valid driver's license is required.
• Use of a vehicle for the duration of each scheduled shift is mandatory.
• Reliable contact information (phone number, email address).

• Extensive knowledge of building systems such as plumbing, electrical, and HVAC.
• Proficient with Microsoft Office or similar software.
• Experience with Yardi Systems preferred.
• Experience with ADP Payroll preferred.
• Excellent analytical and critical thinking skills.
• Ability to identify issues and determine repairs.
• Excellent management and supervisory skills.

Benefits vary by contract and may include direct deposit, 401(k), select paid holidays, short‑term disability insurance, skills training, employee referral bonus, affordable medical coverage, and Daily Pay (in some locations).

We are a VEVRAA Federal Contractor and an Equal Opportunity Employer. We encourage veterans, disabled, and all qualified applicants. We consider qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws. We also comply with the California Fair Chance Act, Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance where applicable.