Field Service Tech , Garden or Dodge

Field Service Tech I, Garden City or Dodge City

If the idea of speaking to customers and addressing their Lottery machine service break‑fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority.

Customer first focused, from customer service training and Lottery equipment included to company‑paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off), dental and vision benefits.

Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasting customer relationships
• Solve your customers’ challenges the first time, owning it

• Competitive salary plus company matched 401K plan
• Fast‑paced, fun, flexible, and dynamic work environment
• Flexible spending accounts for health care and day‑care
• 12 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance
• Paid Training, Education reimbursement and continued education
• Company paid uniforms and shoes
• Company vehicle (position specific)

Must have a high school diploma or equivalency.

• An understanding of and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
• Promptly respond to customer/management request and feedback
• Proven self‑starter with motivation and ability
• Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
• Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and service ability issues
• Ability to lift, install and move large self‑service equipment (occasionally lift or move up to 50 pounds)
• On occasion climbing ladders
• Pass background check and a clean driving record (no more than 3 speeding tickets in the last 5 years)

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities for close and distance work
• Frequently lift and/or move up to 10 pounds and occasionally up to 50 pounds
• Mandatory use of approved Personal Protective Equipment when required to work in the field, production, or warehouse

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.

As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all‑inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job‑related tasks and responsibilities than those stated above.