Service Manager

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands‑on leadership, vendor oversight, team development, and operational consistency to ensure high‑quality service delivery and property readiness.

• Lead and manage all maintenance operations across at least 1 apartment community ensuring consistent service standards and resident satisfaction
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make‑readies, and emergency response across assigned properties
• Manage and develop maintenance staff — set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness
• Oversee vendor and contractor relationships — schedule third‑party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move‑in readiness meets company standards
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards
• Manage inventory control across assigned properties — monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to Leadership
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues
• Support repair, maintenance, and capital budget planning and cost management across assigned communities
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements)
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties
• Follow and enforce company safety procedures and appearance standards

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills
• Strong multifamily maintenance management experience
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
• Strong leadership and customer service skills
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios
• Strong record‑keeping and team support skills
• High School diploma or equivalent

• Bilingual communication ability where useful for the properties
• High school diploma; trade school or some college
• CAMT certification
• Multifamily supervisory experience

• Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability
• Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience
• Coordinate with leasing and office teams on unit turn timelines, move‑in readiness, and property condition updates
• Manage vendor and contractor communication — relay scope of work, schedule repairs, and follow up on completion quality and timelines
• Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team
• Interface with Community Managers and Regional Vice Presidents on property condition, budget needs, and maintenance performance
• Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review

• Advanced proficiency in property management and work order platforms (e.g., Yardi, Smart Rent) for tracking service requests, preventive maintenance completion, inventory levels and generate reports
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments
• Compet…