Installation Technician

Responsibilities

• Takes daily direction from the Installation Supervisor or Operations Services Manager
• Performs service, maintenance, modifications and installation at customer sites, with minimal supervision
• Provides on‑site customer repairs; responsible for delivering both timely and effective repairs
• Diagnoses cause of system malfunctions to prevent additional problems
• Follows procedures for testing of equipment and performance of preventive maintenance activities; adheres to all quality assurance testing plans
• Coordinates modification and maintenance activities to prevent interruptions in operations
• Informs Supervisor/Manager of any and all system problems immediately so that they can be relayed, communicated and escalated as necessary
• Prepares and provides reports as requested on system issues and projects
• Collaborates and communicates effectively with sales, co‑workers, other departments and customers
• Dedicated to providing excellent customer service
• Develops and maintains strong and effective relationships with various levels of customers
• Manages company assets including company vehicle, cell phone, computer, tools, inventory parts, etc.
• Operates safely and within guidelines or regulations
• Demonstrates a pro‑active approach toward safety, health, and quality in compliance with all company, governmental and customer regulations

• 1-2 years related experience preferred but not required
• Experience testing, repairing and maintaining nurse‑call system equipment a plus
• Strong electronics and computer background
• Proficient use of tools and service test equipment
• Ability to work individually and in an established team setting
• Ability to operate remotely from the main office with minimal supervision
• Ability to read, analyze, and interpret common scientific and technical journals, and legal documents
• Ability to respond to common inquiries or complaints from customers
• Ability to present information effectively to customers, employees and management
• Ability to define problems, recognize and collect data, assess situations, and draw valid conclusions
• Ability to overcome reasonable work‑associated obstacles with minimum supervision, or make recommendations for their resolution to management
• Willingness to travel a minimum of 85% of the time including overnight out of town
• Willingness to work different shifts as business needs dictate
• Valid driver’s license and good driving record over the last 3 years

$18.00-$20.00 per hour

• Remote flexibility with teams across the US and globally, plus prime office space in El Segundo, California
• Excellent medical, dental, and vision insurance for you and your family plus a 401(k) match
• Well‑being support through a wellness reimbursement program and company‑wide wellness days (extra days off to rest and recharge)
• Flexible time off that lets you work hard and play hard—on your schedule

Tiger Connect is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.