Field Support Technician I

The Enflite Field Support Technician (FST) is responsible for a multitude of tasks affecting the Customer Support Department and FAA approved Enflite Repair Station. The FST will perform service and repair on product returns, on-site in aircraft repair of product as occasions arise, and technical call support. The individual must be proficient with computer-based work and quickly gain a basic understanding of the Enflite ERP system.

This position involves approximately 10-15% travel to various domestic locations and possibility of occasional international travel (maintaining a passport necessary). The nature of the environment is dynamic and hi-tempo by serving the customer with 24/7 technical support distributed across an FST resource pool. Customer satisfaction is the essence of our culture and leading response activities in support of customer needs is a primary function of the customer support department.

The FST role is one who leads by example, proactively interacts with cross-functional teams, follows instruction and direction, approaches situations with a positive attitude and seeks opportunity to become a component of the solution.

Essential Functions:

Performs maintenance and repairs on all Enflite products in accordance with released documentation and following FAA approved practices. Products include:pocket doors, side wall tables, pedestal tables, monitor lifts, ovens, refrigerators, bed lifts, etc.

Provides training to both the customer and Enflite employees on the use of Enflite assemblies, tooling, manuals, and servicing/repair practices.

Repair of precision electromechanical sub-assemblies, heating and refrigerant systems, electrical wire harness and PCB installation, system troubleshooting, and schematic interpretation.

Write service repair quotations and drive associated activities to meet cost and lead-time objectives.

Interacts with the customers on product repair status, troubleshooting and during on-site repair activity.

Participates in new product builds and build process assessment.

Is prepared to travel with short notice.

Assists with RMA issuance and processing from initiation to shipment.

Competencies:

Problem Solving
- Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in problem solving situations, uses reason even when dealing with emotional topics.

Technical Skills
- Assesses own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge/skills, and shares his/her expertise with others.

Customer Support – Can operate in high-pressure and emotionally charged situations, responds promptly to customer needs, and meets commitments.

Oral Communication
- Speaks clearly in positive or negative situations, listens, and gets clarification, responds well to questions, participates in meetings.

Written Communication
- Writes clearly and informatively, edits work for spelling and grammar, able to read and interpret written information.

Teamwork
- Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone's efforts to succeed.

Business Acumen
- Understands financial implications of decisions, displays orientation to profitability.

Judgment
- Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions.

Professionalism
- Approaches others in a tactful manner, treats others with respect and consideration regardless of their status or position, and accepts responsibility for own actions.

Quality
- Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality, and completes work in a timely manner.

Attendance/Punctuality
- Is to work on time and ensures work responsibilities are covered when absent.

Dependability
- Follows instructions, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals.

Qualifications:

4+ years of aerospace experience

Willingness to obtain FAA Repairman Certificate within 18 months of hire, applied for by Enflite Capable to travel both domestically and internationally

Certificates, Licenses, Registrations:

Current driver's license

Valid international passport

Additional Qualifications:

Ability to pass drug and criminal background check

Company Benefits:

Medical, dental, vision insurance with generous portion of premium paid by Enflite
401(k) with company match

Life insurance, disability insurance

Paid time off (vacation, sick, company holidays)
Annual discretionary bonus eligibility

Fun activities each month (past events have included cookouts, baking competitions, cornhole tournaments, water…