In Home Services Trainer II

Company Summary

Echo Star is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services Corporate team is devoted to supporting thousands of talented employees in delivering the industry’s best products and solutions. Constantly refining our best-in-class service, IHS Corporate manages the behind-the-scenes operations to ensure a seamless customer experience through analytics, project management and training initiatives.

The Trainer II delivers training and development programs designed to meet organizational needs for the IHS Satellite Installation Technicians. The Trainer II is accountable for the successful on-boarding of new-hire technicians, so that they may exceed customer expectations for workmanship and service.

Key Responsibilities:

• Partners with training management to identify specific opportunities and skills requiring employee improvement, such as better understanding of policies, procedures, regulations, technologies and customer relations
• Follows pre-determined teaching outlines instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops
• Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials
• Executes testing and evaluation procedures to be used at completion of courses
• Conducts training sessions covering specified areas such as satellite TV installation, on-the-job training, customer service, sales techniques, health and safety practices, promotional development, home entertainment installation, broadband internet installation and network security

Education and Experience:

• Bachelor's degree from a four-year college or university; and one year of related experience and/or training; or equivalent combination of education and experience

Skills and

Qualifications:

• Ability to effectively interact with all levels of organizational staff
• Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills
• Flexible, innovative and ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time-critical environment
• Travel is required

Visa sponsorship not available for this role

Compensation: $63,150.00/Year - $90,000.00/Year

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DOES NOT APPLY.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Equal Employment Opportunity Information
Echo Star will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The company accommodates sincerely held religious beliefs and maintains an Accommodation Policy. Further statements and resources can be accessed via internal links (not included in the public posting).