Customer Service Associate, Pool & Spa Retail

Responsibilities

• This position reports directly to the Store Manager and is responsible for keeping the store clean, performing water testing, operating point-of-sale machines, assisting customers to ensure the best experience, and periodically cleaning, servicing, and chemically treating customer pools in accordance with maintenance contracts.
• Greet and assist customers upon entering the store.
• Perform water testing for customers.
• Answer phones and report all stock/supply shortages.
• Ensure store is always clean; straighten and dust shelves, keep displays and counter areas clean.
• Clean, service, and chemically treat pools using assigned pool cleaning equipment, chemicals, and an employer-provided pick-up truck.
• Follow up with customers to secure new maintenance accounts.
• Regularly inspect and maintain pool equipment and systems.
• Follow all safety standards and guidelines when working near and around swimming pools, including handling pool chemicals.
• Other duties, as assigned.

• Must be 21 years or older.
• High School Diploma/ GED or equivalent.
• Retail experience preferred; we’ll train pool/water testing.
• Excellent customer service skills.
• Strong communication skills, both verbal and written.
• Valid Arizona driver’s license with a safe driving record.
• Ability to stand on your feet for extended periods, bend, stoop, stretch, and climb repetitively.
• Comfortable working outdoors in varying weather conditions and near swimming pools.
• Physically capable of lifting and handling pool equipment and chemicals as required.
• Work weekends and some holidays.