Sr. Operational Accounting Specialist

Guarantee Trust Life Insurance Company (GTL) is currently seeking a Sr. Operational Accounting Specialist to join our team! Since 1936, GTL has offered cutting‑edge insurance solutions and personalized service for our policyholders and distributors, while supporting personal growth and civic involvement from our employees. We’re seeking candidates who are looking for meaningful work, who want to invest in their growth, and contribute to a company built on timeless virtues and best business practices.

This position is required to work on‑site in our Chicagoland (Glenview, IL) office most days. Everyone receives 3 flexible remote days per month and 6 additional Friday PTO days each year! And, we offer half‑day Fridays – every Friday!

The Sr. Operational Accounting Specialist position is an exceptional opportunity to contribute to our growing insurance company by handling a variety of functions for our policyholders, agents/brokers, and key stakeholders.

• Serve as a key point of contact for agents, brokers, customers, policyholders, and internal partners by delivering responsive, high‑quality support via email and phone.
• Respond to and resolve commission‑related customer service inquiries by managing tickets accurately, efficiently, and with a strong focus on service quality.
• Develop technical expertise by learning systems such as People Soft and Life Pro, and apply that knowledge to support daily and monthly business processes.
• Support the implementation and enhancement of technology solutions that improve operational efficiency and effectiveness.
• Build, maintain, and manage commission structures to ensure accuracy and alignment with business needs.
• Review commission statements and payment activity to help ensure commissions are processed accurately and on time.
• Help resolve commission discrepancies and identify opportunities to proactively improve processes and reduce future errors.
• Support policy accounting activities by reviewing premium and policy transactions, validating data, and helping ensure accurate financial records.
• Research and resolve policy accounting discrepancies by analyzing transaction activity, partnering with internal teams, and supporting timely corrective action.
• Assist with policy accounting reconciliations, reporting, and month‑end processes to help ensure completeness, accuracy, and compliance with internal standards.
• Prepare, reconcile, and analyze commission‑related accounting activity to support accurate financial reporting and timely month‑end close processes.
• Research and resolve accounting variances by partnering with internal teams to validate data, investigate root causes, and support corrective actions.
• Maintain accurate commission and accounting records by reviewing transactions, supporting reconciliations, and ensuring documentation is complete and audit‑ready.
• Support month‑end and quarterly close activities by preparing reports, validating balances, and assisting with commission and general ledger‑related analysis.
• Contribute to projects and process improvements related to Operational Accounting functions.
• Play an active role in finance initiatives and cross‑functional projects that require strong problem‑solving, organization, and attention to detail.
• Play an active role in finance initiatives and cross‑functional projects that require strong problem‑solving, organization, and attention to detail.

• Bachelor’s degree in Accounting, Finance, Business, or a related field, or equivalent combination of education and relevant experience.
• Experience in accounting operations, commissions administration, policy accounting, financial services, or a related business environment.
• Strong analytical and problem‑solving skills, with the ability to research discrepancies, interpret data, and identify process improvements.
• High attention to detail and accuracy, with the ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Effective written and verbal communication skills, with the ability to collaborate across teams and provide excellent service to internal and external partners.
• Proficiency in Microsoft Excel and experience working…