Deposit Operations & Branch Support Representative

Deposit Operations & Branch Support Representative

At Devon Bank, we don't just accept diversity—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our customers, and our community. We provide a welcoming and accepting culture that comes from our desire to make diversity, respect, and service a priority.

We need your help in continuing this great culture we have at Devon Bank. In return, you will have a rewarding career in Deposit Operations & Branch Support and Banking in general, with a competitive salary and benefits. This position is in our Glenview, IL branch.

The Deposit Operations & Branch Support Representative is responsible for performing intermediate to advanced operational duties supporting all Bank branches, departments, and electronic banking services. This position provides operational support across deposit operations, payment processing, electronic banking, treasury management, fraud monitoring, and customer support functions.

The Deposit Operations & Branch Support Representative supports employees, officers, and other Bank personnel by performing operational functions accurately and efficiently while maintaining strong internal and external customer relationships. The position requires a broad understanding of Bank operations processes and the ability to provide backup support across multiple operational areas. The Deposit Operations & Branch Support Representative is expected to actively participate in cross-training efforts, identify opportunities for process improvement, and contribute to the overall efficiency and effectiveness of the department.

Essential duties include:

• ACH Processing, Returns, and Corrections
• Wire Transfer Processing
• Non-Posted Item Review
• NSF and Returned Item Processing
• Chargebacks and Adjustments
• Cash Letter Processing and Research
• Balancing/Reconciliation of Various Bank-Owned Accounts
• Legal Process Handling
• Dormant Accounts
• Escheatment Processing
• End of day operational processing
• Research Requests
• Reviews and monitors operational exception reports and system-generated alerts
• Respond to internal and external inquiries or refer inquiries to the appropriate department or individual
• Processes, research, and resolve complex operational issues, exception items, and customer service concerns
• Maintains cross-functional knowledge of Bank Operations processes through ongoing training and development
• Assists with fraud-related processes and dispute administration
• Performs routine reviews of operational work to ensure accuracy, completeness, compliance, and adherence to Bank policies and procedures
• Assist with data gathering, reporting, audits, examinations, annual reviews, and other department and Bank projects as assigned
• Assure compliance with all Bank policies and procedures and all applicable federal and state banking laws, rules, regulations, and industry requirements
• Complete administrative tasks accurately and timely; supports the Bank's goals and values; and represents the Bank in a professional manner

Requirements:

• High School Diploma or GED
• Minimum 3 years of experience in banking, primarily in deposit operations and customer support roles
• Intermediate-Advanced experience, knowledge, and training in branch operation activities, terminology, and products and services
• Working knowledge of related state and federal banking compliance regulations, NACHA Rules, and other Bank operational regulatory requirements
• Basic skills in computer terminal and personal computer operation; host computer system (Fusion Phoenix knowledge a plus), word processing, and spreadsheets
• Effective verbal, written, and interpersonal communication skills
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations
• Effective organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment with general supervision while performing duties

Pay Range and Benefits:

We are committed to providing pay and benefits that help employees stay healthy, supported, and prepared for the future. Some of these include:

• United Healthcare (UHC) Medical coverage
• Dental and Vision coverage through Guardian
• Employer-paid Life Insurance, plus Short- and Long-Term Disability
• 401(k) with employer match
• Voluntary, employee-paid options such as legal coverage, accident insurance, pet insurance & more

The base pay for this role is $23-$28 an hour depending on experience.

EOE AA - Devon Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at  or you may call us at .