Patient Service Representative

Position: Patient Service Representative I
Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H.

Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
** Location
* * Lurie Children's Primary Care - Town & Country Pediatrics (Glenview)
** Job Description
** K.S.A.'s:
* High school diploma required. Some college preferred.
* Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.
* Some knowledge of electronic medical record.
* Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
* Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
* Problem solving skills and ability to handle multiple priorities in fast paced environment.
* Ability to manage stressful situations appropriately.

Job Duties:

* Completes pre-registration as well as full registration as needed for families.
* Ensures eligibility information accurate.
* Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
* Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
* Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
* Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
* Makes copies of insurance cards as appropriate.
* Ensure families receive appropriate intake forms and instructions to complete for visit. Print labels for clinical use and documents to be scanned.
* Provides  to patients as appropriate.
* Informs patient/families of any wait times or delays in service.
* Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
* May be required to enter patient information in additional electronic systems.
* Adheres to organizational Power all principles.
* Maintains confidentiality and HIPPA rules.
* Completes check-out procedures; prepares required forms for distribution.
* Communicates with other Patient Service Representative staff and department team members to coordinate activities.
* Other job functions as assigned.
* Specific to Area

Job Functions:

* Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
* Outpatient Lab:
* Requirement to enter and or release lab orders
* Follow Epicare link process for orders
* Ensures all paper orders are appropriate/ acceptable
* Enter orders via written orders mode when presented with paper order
* Maintain all written orders as per process for scanning
* Contacts referring provider when appropriate
* Enter notes in Epic regarding # of test and specific instructions
* Follow process for Research, Drop off, Miscellaneous Orders
* Medical Imaging:
* Follow process for checking in patient
* Follow the Epice Care Link process
* Create and/or collect patient payment estimates
* If paper order follow Written Order process
* Schedule appointment from the order
* Contact referring physician when appropriate
* Outpatient Surgery:
* Follow process for patient admission via Optime workflow
* Collect co-payments or deductibles for outpatient surgeries
* LCPC-TCP:
* Answers backline and patient phone lines (department specific), handles according to needs of caller
* Creates Recalls and Waitlist notifications when appropriate
* Completes daily No Show documentation and communicates with family to reschedule
* Documents and sends patient messages to providers via Epic in-basket
* Other job functions as assigned
** Education
* * High School Diploma/GED (Required)
** Pay Range**$19.00-$28.50 Hourly At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions,…