Catering Lead

Position Summary

Responsible for overseeing catering, safety, and sanitation for Quest accounts, assisting the Food Service Director in training and development of the staff, and helping generate, schedule and execute all catering events. As a leader on the Quest team, you will lead by example and maintain a professional and reputable work environment by enforcing policy and best practices that brings out a positive employment brand.

• Cascades the vision of Quest Food Management Services ensuring the Quest vision, values and founding principles are effectively communicated, understood and practiced.
• Demonstrates commitment to Quest vision, values and missions through actions on a daily basis.
• Responsible for booking, planning, execution and billing of all Catered events for unit.
• Assists the Food Service Director in training and development of the staff by identifying and grooming next level leaders. As Quest continues to grow this will be achieved by team leadership, skill development, 30/60/90 reviews and career paths with timelines.
• Will lead a catering staff and oversee all safety and sanitation as it pertains to the account.
• Maintains the back office including mealtime entry, menu costing, client invoicing and ADP payroll.
• Adheres to all Corporate deadlines in regards to Mealtime, invoices, payroll, and EOM.
• Continuously measures customer satisfaction levels through feedback, and resolve any issues immediately.
• Consistently maintains professional communication with the client through emails, phone calls, and personal interaction.
• Maintains Quest high standards with customer service and exceeding our client’s expectations.
• Consistently thrives to introduce new and exciting concepts to keep the catering fresh and exciting.
• Maintains all SOP standards.
• Maintains all HACCP standards.
• Performs other duties as required.

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of three years of food service or catering experience and prior experience in a lead role
• Strong communication and client management skills
• Solid knowledge of financials
• Proficient in MS Office
• Responsible for meeting and maintaining state and local certification requirements
• High attention to detail assuring all events are executed exceeding client expectations
• Organizational skills, menu costing, financial knowledge and team leadership are imperative

• Previous experience in the food service industry working in schools / higher education