Technical Learning Specialist

Overview

Company Description
Alpine, an ITW company, is a leading provider of building component software, equipment, and the industry’s best service to component manufacturers. We help our customers improve their businesses and productivity and deliver software solutions to the construction industry to increase profitability.

ITW offers its employees a path for advancement, a competitive salary, and a comprehensive benefits package designed to help employees care for themselves, their families, and their futures.

The Technical Solutions Specialist (Technical Learning Specialist) splits time between engaging with customers for live training sessions and improving digital content for Alpine’s Learning Management System (LMS).

This role identifies training content needs, creates digital content hosted on Alpine’s LMS in alignment with organizational policies, procedures, and standards to ensure consistency and effectiveness of training materials, and deploys content to Alpine’s users. The Specialist proactively updates content to reflect new software features and products and responds to changing customer needs. The role applies best practices and tools that encourage asynchronous learning to improve the overall training experience on Alpine Academy.

The role helps internal and external software users understand how to use the products effectively. This includes supporting onboarding for new designers by developing content that teaches fundamentals and supporting experienced designers in refining skills and maximizing the value Alpine software provides. The individual is expected to continually improve their own software skills as new features and products are implemented and released.

• Identify, prioritize, develop, and publish content solutions to support and expand Alpine Academy (LMS).
• Develop effective content for courses, lessons, and webinars for the training website. Create a monthly customer technical bulletin, presentations, webinars, and on-site software demonstrations to support the sales team (as needed).
• Collaborate with cross-functional teams to source content (software trainers, developers, customer support, etc.).
• Develop and update content as needed based on new software releases or changes in customer needs.
• Apply best practices in asynchronous learning to enhance the quality and effectiveness of the LMS platform.
• Host webinars to educate the broader Alpine customer base on important software features.
• Collaborate with internal subject matter experts to continuously develop and maintain technical proficiency.
• Collect and analyze user feedback for continuous improvement through surveys, questionnaires, and interviews.

• Bachelor’s degree in Business, Engineering, Marketing or Construction Management preferred.
• Ability to travel up to 25%.
• Motivated, results-driven, self-starter with the ability to work independently and quickly learn new software.
• Experience updating and managing a software Learning Management System.
• Familiarity with asynchronous learning strategies and best practices.
• Ability to translate complex technical concepts into clear, engaging, and accessible learning content.
• Strong content development skills, including creating eLearning classes, video tutorials, quizzes, and supporting material.
• Experience effectively managing and updating website content.
• Experience hosting software webinars, technical training sessions, and interacting with customers.
• Experience in construction technology preferred.
• Strong organizational skills and excellent verbal and written communication skills.
• Professional presentation skills and basic graphic design to enhance materials.
• Proficiency with MS Office, Word Press, Learn Dash, and Mail Chimp. Industry-related software is a plus.
• Strong collaboration skills to work with subject matter experts, trainers, and stakeholders.
• Valid driver’s license within state of residence and a good driving record.

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