IT Support Technician

Overview

If you're a sharp help desk tech who's tired of being a voice in a headset, resolving tickets for people you'll never meet, reading from a script, with no path up, keep reading. This role was built for you.

Align Layer Nine is a Glenview-based managed IT and cybersecurity provider that's been supporting Chicagoland businesses for over a decade. Our clients don't want a faceless call center; they want someone they know by name walking their halls, fixing things on the spot, and making sure nothing they mention falls through the cracks. That person is our Field Technician — and we're hiring one.

• Every day starts and ends at our Glenview office —
  you'll take a company vehicle to client sites, on the clock. No putting miles on your own car, no  get yourself to the client by 8am  nonsense that other firms pull. All travel happens within your workday.
• 3 days on-site at a rotating set of 3–10 client sites across Chicagoland — you're the familiar face, handling hands-on work and face-to-face support
• 2 days at the Glenview office — working your ticket queue, following up, and closing loops with the team

• In your first 2 weeks, you ll learn our clients, our PSA, and our documentation standards, and start running site visits with a senior tech
• By 30 days, you ll independently run your site rotation: knocking out the physical work on scheduled tickets same-visit, and turning every  hey, while you re here…  into a properly logged ticket — entered by you, on the client s behalf, and owned by you until it s done
• By month 3, executives at your sites will request you by name for white-glove setups — new machine, docked, dual monitors, profile migrated, walked away working perfectly
• Within 12–18 months, you ll have completed our certification training program and proven yourself ready for Tier 2 — deeper technical work, more complex projects, more money

Windows 10/11 troubleshooting, Microsoft 365, printers and peripherals, desktop hardware, PC deployments and connections, patching network cables, and first-line triage of just about anything a client can throw s is high-touch help desk work in the field — not infrastructure engineering (yet — see Tier 2 track above).

• You treat documentation like a professional habit: if it isn t in the ticket, it didn t happen
• You have genuine warmth with people — clients should be glad to see you walk in
• You own things to completion; you don t hand off a problem and hope
• A valid driver s license and a clean driving record — you ll be driving a company vehicle to client sites daily, and the ability to reliably commute to our Glenview office

Three days a week, you ll be trusted and unsupervised at client sites. That only works with a certain kind of person: someone humble enough to log their own mistakes and say  I don t know, but I ll find out,  hungry enough to treat a hallway  hey, while you re here…  as the most important ticket of the day, and people-smart enough to know that how you make a client feel matters as much as the fix.

If you re the type who does great work only when someone s watching, or who finds logging every little request tedious, you will genuinely dislike working here — and we d rather you know that now. If reading that made you more interested, you re probably our person.

• $48,000–$52,000 depending on experience
• Company vehicle for all client-site travel — your commute is to Glenview, period
• A certification training program — we ll train you and reimburse certification costs within the program, building directly toward Tier 2
• A genuine Tier 2 track. We d rather grow you than hire over you. Advancement is based on demonstrated readiness and business need — we won t pretend it s automatic, but our growth keeps creating the need, and the certification program exists specifically to get you there
• Health, dental, and vision insurance
• 401(k) with competitive match
• PTO, sick time, and floating holidays
• Short-term disability and life insurance
• Team meals and a stocked office (the snacks are real)
• A team that answers when you escalate —  Respect the Team  is one of our core values, and it applies to you too. You re in the field, but never on an island.