Sr. Scientist, R&D – Consumer ; CX) Product Insights

Job Description

Job Purpose

The Senior Scientist for CX Product
Insights leads consumer experience learning plans and product research for an assigned set of brands/platforms within the Kraft Heinz North American Zone. You’ll proactively define key information needs and design fit-for-purpose research approaches with appropriate methodological rigor to answer critical business and technical questions, guiding product and packaging development from ideation through launch readiness. You synthesize learning into decision-ready recommendations and clear experience requirements that enable winning renovation and innovation, while demonstrating best-in-class CX tools, methods, and ways of working across the business.

You’ll partner closely with R&D (Product & Process Development, Packaging, Sensory), Marketing/Brand, Insights, Culinary, and external suppliers to ensure consumer learning is converted into practical product, packaging, and technical decisions.

Essential Functions &Responsibilities

• Provide consumer experience (CX) leadership for the assigned portfolio/projects.

• Lead day-to-day CX learning plan execution, aligning research to the highest-value business and technical decisions at each milestone (prototyping, qualification, launch readiness).

• Ensure projects enter and exit key development stages with clear, validated CX direction and appropriate documentation.

• Design and execute qualitative and quantitative research focused on product and package experience.

• Identify actionable recommendations from CX research for assigned categories/brands, synthesizing findings across phases and relevant data sources.

• Translate consumer needs and Jobs-to-Be-Done into clear product and packaging experience targets, design criteria, and requirements that teams can apply in development and qualification.

• Deliver decision-ready recommendations (“so what / now what”) that clarify risks, tradeoffs, and next steps, and drive cross-functional alignment.

• Manage external research suppliers: scoping, proposals, timelines, budgets, quality expectations, fieldwork oversight, and deliverable quality.

• Lead multiple projects with effective prioritization, operating discipline, documentation, and stakeholder communication.

• Ensure compliance with data integrity and privacy requirements.

Expected Experience& Required Skills

• Bachelor’s degree required; advanced degree preferred in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus. Marketing Research professionalcertificationalso relevant.

• Minimum of4+ years (BS) or3+ years (MS) in consumer/product research or consumer experience roles supporting product development and commercialization,CPGstrongly preferred, food & beverage ideal.

• Demonstrated ability to translate consumer learning into actionable direction that informs product and package decisions.

• Qualitative and quantitative research capability: study design, instrument development, synthesis, and storytelling.

• Comfort with common research, survey/testing, and analysis platforms.

• Cross-functional collaboration and stakeholder management in a matrixed environment.

• Project management strength: prioritization, navigating ambiguity, attention to detail, and on-time delivery.

• Clear written and verbal communication; ability to work both independently and collaboratively.

• Analytical problem-solving with high detail orientation.

• Ability to manage multiple priorities.

• May provide informal mentorship or guidance to junior team members.

Work Environment & Schedule

We believe the office is a critical driver of innovation, connection, and development, but also realize providing flexibility to our employees is critical. To create a more agile and…