Mobile Associate, Store in Store - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They are ambassadors who create energy and excitement around our products and services, thrive in a high-traffic environment, and excel at building and deepening relationships with customers through meaningful interactions. Mobile Associate SiS is expected to exceed performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools to educate customers and showcase the value of T-Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identifying customer needs and using solution‑based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and an onboarding solution that helps customers understand how to self‑serve and utilize the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; continuously learn and improve skills to provide the best possible experience for customers. Partner with nearby store locations to properly onboard customers, practice skills, share knowledge, and participate in store operations, including opening and closing procedures. Carry keys to kiosk cabinets, lock and secure kiosk assets, and report any lost keys or assets to a manager.
• Demonstrate customer obsession by providing exceptional service, exceeding expectations, proactively reaching out to potential customers, following up, capturing referrals, and managing “Be Back” processes. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• At least 6 months of customer service and/or sales experience, preferably in a retail environment.

• Customer Satisfaction:
  Passionate customer advocate who balances experience and performance goals. (Required)
• Team Building:
  Willingness to work alongside peers and store leaders, learning and sharing best practices. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No travel required.

No.

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$19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 / year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20 / hour inclusive of base pay and incentives.

Employees are also eligible for an Annual Stock Grant.

Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays (about 4 weeks for full‑time, about 2½ weeks for part‑time), paid parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

For individuals with a disability who need a reasonable accommodation, please contact Applic or call 1‑844‑873‑9500. This contact channel is not for applying to a position.