Assistant Manager; Glenview​/Wilmette, IL

Description

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking an Assistant Manager to join our team and support the company’s mission of providing preeminent eye care in our communities.

• Assist the general manager in organizing, planning, and implementing strategies to drive growth and efficiency of the store operations.
• Coordinate operations and ensure schedules are received to meet staff coverage objectives.
• Supervise and motivate staff to meet and exceed store goals.
• Monitor retail operating costs, budgets, and resources.
• Support the recruitment process for open roles in the store and assist with training & development.
• Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
• Communicate with clients and evaluate their needs and specifications.
• Proactively listen to clients and look for opportunities to exceed their expectations.
• Assist clients with frame selection.
• Educate on lens options.
• Ensure the store operations adhere to the company’s policies and guidelines.
• Participate in off hours inventory count work as needed.
• Create reports, analyze, and interpret retail data to assist the General Manager with District Reporting
• Process payments and maintain order and patient care systems as required.
• Additional responsibilities as assigned to support the overall success of the store.

• High School diploma or equivalent experience
• Experience in retail service or sales
• Excellent customer service
• Proficiency in office productivity technologies (Microsoft, G-Suite, etc.) and the ability to learn and use new technologies for day-to-day patient and business transactions.
• Ability to effectively train and motivate sales associates.
• Excellent organizational, collaboration, problem‑solving, project management and communication skills
• Ability to stay on top of industry trends.
• Adhere to company policies on attendance, dress code and workplace safety.
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
• Experience working in an optical dispensary. (required)
• Multilingual preferred - fluent in English and Spanish
• ABO Certification is a plus

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb up or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Pay: $22-25 per hour

• Incentive Plan Participation
• Company subsidized Medical Insurance
• Company subsidized Dental insurance
• Company paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan