Sales Associate

Job Summary

Join our dynamic team and embark on a rewarding career where your ambition drives your success. Competitive earnings potential includes an hourly base wage plus UNCAPPED commissions on all sales. Responsible for creating sales utilizing exceptional customer service and knowledge of the La‑Z‑Boy selling process, products and services, and for building long‑term customer relationships that drive increased sales and profitability.

• Drive sales of furniture, accessories and services offered by La‑Z‑Boy.
• Contribute to store sales goals and promote the Design program with the designer.
• Consistently execute the La‑Z‑Boy selling process to provide a favorable customer experience.
• Develop and utilize sales skills and principles—including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and ongoing contact.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of product features and benefits for both existing and new lines.
• Schedule and conduct professional home consultations to present customized room designs, samples, and installation recommendations.
• Execute and champion the Design process following company guidelines.
• Support design‑related functions in the store.
• Provide the highest level of customer service, ensuring each La‑Z‑Boy customer has an informative and positive experience.
• Effectively use Podium to ensure customer satisfaction and future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Support incoming phone calls and emails, addressing customer issues and complaints with appropriate solutions.
• Maintain positive working relationships with all store employees.
• Assist in training, coaching, and developing new peers on product knowledge and selling skills.
• Champion a culture of sales and service.
• Assist with maintenance of the overall visual appearance of the store, including displays, accessories, catalogs, design center fabrics, floor moves, and cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm, and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes.
• Consistently schedule deliveries with customers.
• Open and close the store.

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service, and organizational skills.
• Strong interpersonal skills to build rapport, communicate effectively, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to manage time and conflicting priorities effectively.
• Ability to work well with others as a team.
• Availability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.
• Strong initiative to meet assigned goals, missions, and objectives.
• Strong attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

• Bachelor’s degree in Business or a related field.

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing, and listening.
• Often required to sit, walk, bend, and stoop.
• Subject to indoor environmental conditions.
• Ability to pass background and drug screen.

Training Pay: $16 per hour for 2–6 weeks (no commission). Post‑Training Pay:
Base Pay $13 per hour (varies by store location). Commission & Bonus – Earn more with UNCAPPED commission on written sales: 3% on La‑Z‑Boy Design Sales and 2% on other sales. Quarterly bonus opportunity of $1,500 based on meeting defined individual sales goals.

• Medical, Vision, Dental, and Basic Life Insurance.
• 401(k) retirement plan with company match up to 6%.
• Paid time off: 9–11 paid holidays per year, two weeks’ prorated vacation as a new hire, and personal or state‑mandated sick time.
• More information can be found via:

At La‑Z‑Boy Incorporated, we are an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. All applicants will receive consideration for employment.