Field Tech Service Rep Chicago

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At the YKK Group, we believe in the “Cycle of Goodness” – the idea that “no one prospers without rendering benefit to others.” We’re committed to creating value for our customers, employees, and society in all that we do.

The purpose of this position is to Manage an assigned territory of Customers which primarily includes identifying and gaining new business opportunities while maintaining current business and maintaining the leased equipment. This position will be responsible for the Chicago metropolitan area including Indiana and Illonois. Responsibilities include promoting the use of YKK machinery with customers in the territory, maintaining leased machinery in optimum working condition, regularly informing customers of the scope and capability of YKK’s equipment portfolio, training customers on proper use and care of equipment and ensure that customers are receiving the highest quality products and services by performing the following duties.

1 Promotes the expansion of the leased equipment business by identifying and pursuing sales opportunities for lease equipment and expanding or securing product sales within their territory.

• Provides machine-related and product-related sales presentations to customers.
• Coordinates and reports sales activities with Sales HQ and all sales divisions about customer and market trends relating to manufacturing and leased equipment.
• Works with sales to increase lease sales.
• Assists the accounting department in monitoring and collecting from delinquent accounts.
• Manages and plans annual travel and entertainment expenses.

2. Works with Sales and National F/S Manager on new customer equipment lease transaction as well as production problems related to leased equipment and product. Tracks and recommends solutions to reduce disruption to customer’s production and quality experience. Records and reports leased equipment quality problems to Sales, National F/S Manager and FTC which may require further study and assistance from R&D, Manufacturing or Sales.

• Monitor parts usage trends of leased equipment.

3. Coordinates and performs professional and timely routine service checks and repairs the leased machines as needed to ensure safe and efficient operation of the machines in our customer’s plants. Monitors and solves problems related to the quality of lease equipment, parts and the YKK product used in the machines. Ensure compliance with OSHA regulations and YKK standards by monitoring safety requirements.

4. Responsible to coordinates installation of new equipment at the customer plant and assists in training engineers, mechanics and operators in the correct and safe operation and repair of leased equipment.

5. Performs other position-related duties as assigned.

This job has no direct supervisory responsibilities

Education/

Experience:

High school diploma or general education degree (GED); or 3 to 6 years of related experience in Equipment maintenance and sales experience and/or training; or equivalent combination of education and experience. Must be skilled in maintenance of machinery or similar experience. Equipment of technical sales experience is preferred. Must be able to work closely with sales teams to promote the use of equipment.

Certificates and Licenses: Valid Drivers License

Travel Requirements: 70% overnight travel required on a national basis.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

The work environment characteristics described here are representative of those an…