Digital Navigator Assistant, Part-Time

The Glenwood-Lynwood Public Library District is seeking a friendly, patient, and technology-savvy Digital Navigator Assistant to help patrons and staff confidently navigate today’s digital world.

The Digital Navigator Assistant provides friendly, hands-on technology assistance to library patrons and staff through digital literacy classes, one-on-one instruction, and help with everyday computers, mobile devices, software, and internet needs. Advanced IT and network issues are referred to the Digital Navigator Coordinator or designated IT providers.

• Assist with Windows PCs, Macs, iPhones/iPads, and Android devices.
• Help users with MS Office, Google Workspace, email, websites, online forms, and internet basics.
• Develop and teach computer and digital literacy classes for patrons and staff.
• Provide scheduled one-on-one technology assistance and digital media lab instruction.
• Introduce patrons to generative AI tools such as ChatGPT, Copilot, and Gemini, including responsible and safe use.
• Recognize and refer advanced technical issues to appropriate IT staff.
• Maintain basic service statistics and provide a welcoming, patient, and supportive learning environment.
• Attends appropriate meetings
• Performs other duties as assigned

• Working knowledge of Windows, macOS, iOS/iPadOS, Android, Microsoft Office, and Google Workspace.
• Strong customer service, communication, and teaching skills.
• Ability to explain technology clearly to users of all skill levels.
• Familiarity with generative AI and digital media is a plus.
• Ability to bend, lift, stoop, and carry computer equipment
• Ability to kneel, squat, sit, stand and walk for extended periods of time (15 minutes or more).

College coursework, a degree (or an expected completion within 2 years), technical certification, or equivalent training in IT, computer science, digital media, education, or a related field is highly desirable. Experience in customer service, technology assistance, help desk support, computer training, or digital literacy instruction is preferred. Bilingual or multilingual skills are a plus.

This is a part-time, non-exempt position; must be able to work evenings and Saturdays. Hours will be dependent on library’s needs.

MUST be able to work evenings and Saturdays. Hours will be dependent on library’s needs.