Facility Assistant

Facility Assistant

Canyon Capital Resources – Grand Rapids, Michigan, United States.

Canyon Equities is a professional services team that supports the following companies:
Custer, CS Erickson and Fast Signs. We provide highly desired resources in the following functional areas:
Information Technology, Finance, Human Resources and Facility Management.

At Canyon Equities, we believe exceptional workplaces begin with well‑maintained, safe, and welcoming facilities. As the Facility Assistant, you'll play a key role in supporting the buildings and operations that serve the Custer family of companies. Working under the direction of the Facility Manager, you'll help maintain our office environments, support building security, respond to facility needs, and ensure our properties remain clean, functional, and ready for employees, tenants, and visitors.

This is an excellent opportunity for someone who enjoys hands‑on work, takes pride in maintaining high‑quality spaces, and values providing outstanding service. No two days are the same—you'll be involved in everything from light maintenance and facility improvements to supporting building operations, security systems, and special projects across multiple locations.

If you're dependable, proactive, enjoy solving problems, and want to make a visible impact on the employee and tenant experience, we'd love to have you join the Canyon Equities team.

• Perform regular building inspections and audits to ensure safety, cleanliness and maintenance standards are met.
• Serve as the second level of escalation for after‑hours and weekend facility emergencies unless otherwise scheduled.
• Maintain and update the CMMS system for work order entry, status updates, and reporting.
• Oversee and maintain the building’s security card access system, including user management and system functionality within platforms such as Feenics and HID Mobile Access.
• Monitor and support the building’s camera systems, ensuring equipment is operational and coordinating repairs or updates as needed.
• Manage and update digital floor plans and CAD files to reflect space changes, maintenance needs and documentation accuracy.
• Respond to tenant and internal work order requests, ensuring timely resolution and communication.
• Manage and maintain preventative maintenance schedules for building systems and infrastructure.
• Coordinate and monitor the work of external service providers including housekeeping, HVAC, electrical, landscaping, pest control and others.
• Ensure vendors comply with building protocols, safety guidelines and service agreements.
• Participate in evaluating vendor performance and recommending improvements or changes as needed.
• Act as the liaison between building tenants and Custer, addressing concerns, managing service requests and providing ongoing communication related to building operations.
• Partner with tenants to ensure understanding and compliance with building policies and emergency procedures.
• Support safety initiatives, including seasonal preparedness, building security protocols and emergency response readiness.
• Ensure compliance with building codes, environmental regulations and safety standards.
• Valid driver’s license and ability to travel locally between sites.
• Must be available for on‑call support during evenings and weekends as needed.
• Must be able to lift up to 50 pounds.
• Willingness to perform indoor/outdoor work in varying weather conditions.

• Working knowledge of building systems (HVAC, electrical, plumbing, etc.).
• Familiarity with CMMS platforms.
• Excellent communication and problem‑solving skills.
• Ability to work independently, prioritize tasks and respond to emergencies.
• Basic skills in light maintenance tasks and use of hand tools.

• 3+ years’ experience in facilities management, building operations, or a related field.