Commercial Service Technician IV

Welcome! Why Join Service Experts? You’re not just taking another HVAC job. You’re joining a company that invests in your success, values your expertise, and gives you the tools to build a long-term career.

• Competitive pay: $25.00 to $55.00 per hour (based on experience)
• Company-provided service vehicle so you can focus on the job, not the commute
• Comprehensive medical, dental, and vision insurance
• 401(k) with company benefits to help you plan for the future
• Paid Time Off because work life balance matters
• Ongoing training and career development with opportunities to advance
• A team that values safety, quality workmanship, and supporting one another

At Service Experts, your work matters. We believe great technicians deserve great pay, modern equipment, strong leadership, and real opportunities to grow. Whether you’re looking to increase your earnings, expand your technical skills, or build a long-term career with a respected national brand, you’ll have the support to do it here. If you’re someone who takes pride in delivering exceptional customer service, enjoys solving problems, and wants to be part of a company that recognizes hard work, we’d love to meet you.

Come build your career with a company that invests in its people as much as it invests in its customers.

• Works under minimal supervision to perform commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective safety guards, devices, or clothing prescribed to be in place or worn
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents
• Does not perform act that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough…