Site Service Specialist

Site Service Specialist Skip to main content#Site Service Specialist page is loaded## Site Service Specialist Apply remote type:
On-site locations:
Mattawan, MItime type:
Full time posted on:
Posted Yesterday job requisition :
REQ
523762
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
** Facilities Site Services Manager – JLL
**** What this job involves:
** As a Facilities Site Services Manager at JLL, you'll serve as the primary liaison between our client and all contracted site service providers. This critical role combines strategic oversight with hands-on management to ensure exceptional service delivery across all facility operations. You'll manage third-party vendors, ensure compliance with contracts and safety protocols, and drive operational excellence through continuous performance monitoring and improvement.

Your work directly impacts the quality, safety, and efficiency of our client's facility operations, making you an essential partner in delivering JLL's commitment to world-class facility management.
** What your day-to-day will look like:
*** Manage, coach, and review performance of contracted facilities service providers to consistently deliver excellent service levels across all site operations
* Develop scopes of work, solicit and evaluate bids, and make award recommendations for facilities projects and site services functions
* Oversee outsourced site services including café operations, pest control, custodial services, uniform vendors, landscaping/snow removal, life safety systems, and other critical site services
* Ensure contract compliance through regular supplier audits and inspections, process purchase orders and invoicing, and maintain strict cost control measures
* Coordinate comprehensive vendor administration including on-boarding, contract management, sourcing quotations, tracking insurance certificates, and ensuring appropriate site permissions and safe work permit processes
* Document performance metrics and deliverables in site CMMS or other data collection systems, and respond promptly to audit requests from sponsors or Authority Having Jurisdiction (AHJ) entities
* Maintain training records for contractors and JLL colleagues, and support special projects, site emergencies, or other needs outside regular business hours as required
*
* Required Qualifications:

*** 3 years of experience managing multiple third-party vendors and service contracts in a facilities management environment
* Proven ability to develop scopes of work, evaluate bids, and manage procurement processes
* Driver ́s license
* Strong knowledge of contract compliance, purchase order systems, invoicing processes, and budget management
* Experience with CMMS (Computerized Maintenance Management Systems) or similar facility management software platforms
* Understanding of safety protocols, safe work permit processes, and regulatory compliance requirements (OSHA, AHJ standards)
* Excellent vendor relationship management skills with ability to hold contractors accountable for performance standards
* Strong organizational skills with ability to manage documentation, audits, inspections, and reporting requirements
*
* Preferred Qualifications:

*** Bachelor's degree in Facilities Management, Business Administration, or related field
* Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or equivalent credentials
* Experience in corporate, pharmaceutical, or mission-critical facility environments
* Knowledge of life safety systems, building codes, and environmental compliance standards
* Proficiency with Microsoft Office Suite and experience with multiple CMMS platforms
*…