Field Service Engineer-Grand Rapids

Job Title:

Field Service Engineer Pay Range: $83,000 - $110,000 What's the Job?

• Provide customers with maintenance, repair, and installation assistance of CNC machine tools on location or by telephone.
• Create and update documentation of technical information and develop reports related to service activities.
• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and nurture excellent communication and customer service relationships with clients.
• Manage challenging customer situations positively, respond promptly to needs, and solicit feedback to improve service quality.

• High School/GED or Associate Degree in a technical field preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

• Comprehensive benefits package to support your health and well-being.
• Performance-based bonus package ranging from 3% to 8%.
• Opportunities for professional growth and development within a supportive environment.
• Engage in a role that offers variety and the chance to work with cutting-edge technology.
• Work in a collaborative team that values innovation and excellence.

• Medical and Prescription Drug Plans
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• Weekly Pay

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.