Director of Maintenance

About the Role

The Director of Maintenance provides strategic and operational leadership for all maintenance and facilities functions across the Art Haus portfolio. This role ensures asset reliability, safety, compliance, and service excellence through consistent field execution, proactive maintenance programs, and strong vendor management.

The Director oversees a regional network of Service Managers, Technicians, Porters, and service vendors
, ensuring all work orders, unit turns, and preventive maintenance activities are completed on time and to Art Haus standards. Working closely with the VP of Property Operations and the Regional leadership team, this position plays a critical role in achieving operational efficiency, resident satisfaction, and long-term asset performance.

Leadership & Team Development

• Lead, mentor, and evaluate Service Managers, Technicians, and Porters across multiple sites.
• Foster a culture of accountability, safety, and professional growth.
• Recruit, onboard, and train maintenance team members to meet operational and technical standards.
• Conduct performance evaluations, safety audits, and ongoing technical training programs.
• Drive engagement and retention across maintenance teams through structured feedback and coaching.

Maintenance Operations

• Oversee all maintenance activities, ensuring SLA compliance for emergency, urgent, and routine work orders.
• Standardize maintenance processes, checklists, and response protocols across the portfolio.
• Ensure efficient and high-quality unit turns to meet leasing schedules.
• Conduct routine property inspections to assess mechanical systems, building integrity, and service quality.
• Coordinate after-hours and weekend coverage for emergency response.
• Maintain operational readiness and collaborate with Regional and Area Managers to align site priorities with financial and resident satisfaction goals.

Preventive Maintenance & Asset Health

• Develop and manage a portfolio-wide preventive maintenance (PM) program.
• Ensure 100% completion of scheduled PM activities each month.
• Utilize Yardi Maintenance, EliseAI, and CMMS tools to track asset performance, completion rates, and recurring issues.
• Identify trends, reduce reactive maintenance, and extend the lifespan of building systems through data-driven insights.

Vendor & Budget Management

• Oversee all service vendors across the portfolio — including HVAC, plumbing, electrical, landscaping, janitorial, pest control, and other key maintenance providers.
• Lead vendor sourcing, bidding, contract negotiation, and performance management.
• Ensure all vendors maintain current insurance, licensing, and compliance documentation.
• Conduct quarterly vendor performance reviews and maintain a preferred vendor matrix.
• Manage maintenance budgets and expense controls; review and approve repair and procurement invoices.
• Partner with Accounting and Operations to forecast, monitor, and reconcile maintenance-related expenditures.

Safety, Compliance & Risk Management

• Ensure full compliance with OSHA, ADA, EPA, and California building and habitability codes.
• Conduct regular safety training, site audits, and compliance inspections.
• Maintain records of all life safety system testing, certifications, and regulatory requirements.
• Oversee risk prevention, environmental safety, and incident response protocols.
• Partner with HR and Legal to support insurance claims and compliance documentation.

Systems, Reporting & Data Integrity

• Oversee the operation and reporting integrity of Yardi Maintenance, EliseAI, and CMMS systems.
• Ensure real-time tracking of work orders, preventive maintenance tasks, and vendor activity.
• Monitor performance dashboards and deliver monthly maintenance reports to Operations leadership.
• Analyze data to…