Service Manager

Birge & Held

Investing in Communities to Transform Lives.

Elevate on Main and Park 33, South Bend, IN - 588

The Service Manager will oversee the day‑to‑day maintenance of an assigned asset. This individual will be responsible for ensuring that physical assets are maintained to the highest standards, managing on‑site maintenance teams, optimizing preventive maintenance programs, and ensuring compliance with safety and operational protocols. The ideal candidate is a hands‑on leader with strong technical skills, excellent organizational abilities, and a proactive, solutions‑driven mindset.

The Service Manager reports to the Operations Manager.

• Provide hands‑on leadership and direction to on‑site maintenance teams across B&H properties to ensure consistent, high‑quality service.
• Train, mentor, and support the development of maintenance team members. Participate in hiring, onboarding, coaching, and performance reviews.
• Foster a culture of safety, accountability, and high performance throughout the maintenance team.

• Develop and implement preventive maintenance programs to minimize equipment failures and extend asset life.
• Conduct regular inspections and audits to assess property conditions and identify areas needing attention.
• Confirm accurate replacement of capital items, ensuring proper repair‑vs‑replacement decisions are made.
• Ensure completion of work orders within 48 hours (excluding emergencies) and unit turns within five (5) working days, unless otherwise directed by the Operations Manager.
• Perform on‑site work when necessary to support property functionality and appearance.

• Collaborate with Operations Managers to schedule and execute capital improvement and renovation projects.
• Schedule vendor work as needed, ensuring timely execution and quality results.

• Ensure all maintenance operations comply with OSHA regulations and local, state, and federal requirements.
• Promote safe working practices and adherence to company policies at all times.

• Manage vendor relationships and oversee third‑party contractors for services such as HVAC, plumbing, landscaping, and general maintenance.
• Monitor vendor performance to ensure cost‑effectiveness and quality standards.

• Maintain inventory control of tools, equipment, and maintenance supplies.
• Oversee procurement processes to ensure timely and budget‑conscious purchasing across sites.

• Respond to emergency maintenance issues and provide after‑hours support when necessary.
• Ensure all maintenance staff are available to participate in the on‑call rotation as needed.

• Maintain property grounds as needed to ensure a clean, safe, and welcoming environment for residents and visitors.
• Support seasonal curb appeal efforts across multiple properties.

• Oversee the day‑to‑day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.

• Minimum of three (3) – five (5) years of demonstrated success in apartment maintenance or a related field.
• Minimum of three (3) – five (5) years of experience in HVAC or formal technical training in heating and air conditioning is required.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, required.
• For positions that require travel between properties, a valid driver’s license and reliable transportation are required.
• Working knowledge of OSHA standards and other environmental safety standards.
• Above average oral communication skills.
• Must be self‑motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Provide your own hand tools including but not limited to power drills, impacts, and all non‑powered hand tools.
• Able to operate all necessary…