Technical Manager Legoland Discovery Center

Technical Manager

The Technical Manager plays a vital role, ensuring that all the fun and magic is being delivered at an optimal level. Daily, the Technical Manager is responsible for planned and reactive maintenance throughout the attraction to ensure the day-to-day operation is running smoothly, safely, and efficiently. With a team of technicians, the Technical Manager is responsible for ensuring adequate coverage during all opening times to maintain all aspects of the attraction including the rides, cinema, equipment, and machinery.

Key Responsibilities:

Maintain, repair, and troubleshoot all aspects of the physical plant/facility equipment and machinery including HVAC, electrical, electronic, pneumatic, hydraulic, and plumbing systems as well as rides and themed attractions. Able to utilize hands-on knowledge and experience to solve problems to sustain minimal downtime of rides and themed attractions for the maximum guest experience. Position functions will include re-lamping & lighting systems, painting and wall repair, food and beverage equipment, rides maintenance, oversight of custodial duties, shipping and receiving as well as exhibit setup and takedown.

Ensure all statutory equipment periodic inspections are arranged and all in-house inspection regimes are implemented or developed and subsequently implemented if found necessary. Ensure all follow-up recommendations are carried out with immediate effect and that all relevant paperwork and signoffs are completed. Effectively prioritize and execute tasks in a high-pressure, tight budget environment. Prepare, monitor, and maintain an environment of continuous improvement through operational action plans and operating budgets.

Build, manage, and motivate a strong, competent team by developing employees to their full potential and by creating a culture of quality and achievement. The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role. Perform other duties as assigned.

Education and Experience:

High school diploma or GED. Two years of technical college preferred. Minimum of three years managerial experience in a technical/themed environment. Specific areas to include animation, automation, hydraulics, pneumatics, electrical/electronics, and networks, or equivalent combination of experience and education. Experience in a guest centric service industry is preferred. Self-motivated with previous maintenance experience, ideally holding a professional qualification in a mechanical or electrical field with experience maintaining a wide range of equipment, including rides.

Experience of maintaining flexibility and the highest level of service in high-pressure and/or stressful situations. Ability to work on multiple projects simultaneously and multi-task as necessary. Desire to work in fast-paced environments. A natural team leader with a confident, assertive but approachable personality. Enthusiastic, boundless, and infectious energy about business and the ability to enthuse others.

Licenses and Certifications Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Attendance is a mandatory function of this job. To support site operations, must be willing to work flexible hours, including morning, evenings, holidays, and weekends. Physical Demands:
Ability to hear, listen, and to communicate with others. Ability to sit and stand for long periods of time. Ability to use basic computer tools. Wear all necessary personal protective equipment to perform job functions. Move throughout all areas of the attraction with or without reasonable accommodation. Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break.

Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities. Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. May work with corrosive material. May be exposed to toxic or caustic chemicals, hazardous chemicals, fluorescent lamps, or batteries, hazardous waste. May be exposed to a loud work environment.

May work at heights of 20+ feet. May operate heavy equipment.

Environmental Factors Depending on location, work may be performed inside or outside with varying temperatures and floor surfaces. Exposure to varying temperatures, extreme heat or cold and/or wet, damp, or drafty conditions. Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distractions. Exposure to shaking objects and equipment. Exposure to varying light levels while transitioning in and out of the attraction at various times of the workday.

Lifting Requirements May be required to lift or carry items weighing up to 70 pounds with or…