Field Service Technician

The Field Service Technician role is a traveling role and provides both mechanical and electrical support both at our Robotics facility as well as at our client facilities. Field Service Technicians use a variety of tools and skills to provide customer support and ensure client satisfaction.

• Understanding of Relay Logic Relay logic, Frequency Drives, Photocells, Proximity switches, high and low voltage systems, 1 & 3 phase electric circuits,
• PLC Programming;
  Computer/PLC, HMI, Robotic checkout and startup
• Assist with commissioning of robotic products, both internal and external customer sites
• Work with site manager role and supervision of sub-contractors at external customer sites
• Conduct training for external customers
• Provide customer service support for internal and external customers in a timely manner
• Receives assignments for location/customer from management, responsible for execution of solutions independently, following company standards
• Close coordination with Service & Project Manager as applicable.
• Starting up and troubleshooting of equipment
• Assistance with and final check of equipment layouts in preparation for installation
• Providing feedback on project successes and challenges to be incorporated into the Project Manager's Lessons Learned document
• Product Testing that may require lifting. These items may weigh up to and including 50 pounds.
• Occasional service visits will be required for a warranty issue, or for scheduled service
• Site visits (other than emergency service) to be scheduled well in advance and goals for each trip discussed with Service Manager

• 60-80% overnight travel. Travel is mainly during the week. Travel expenses paid by Toyota Automated Logistics.

• 2-year degree from technical school and 6+’ experience within a Service Tech role
• Skilled in mechanical, electrical, pneumatic and PLC troubleshooting.
• Strong knowledge of VFD (variable frequency drive) applications.
• Strong interpersonal skills required.
• Literate with MS Office software suite and Internet/e-mail.
• Material Handling, Robotics, Manufacturing or Packaging background required.
• Strong technical aptitude and extensive knowledge of equipment operation and maintenance. Experience in industrial robotic applications and conveying in the packaging field (palletizers/packers) preferred.
• Solid understanding of application of contemporary industrial control systems. Strong demonstrated sense of customer service.
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions