Field Technician - East Coast

Overview

Based in North Carolina | Travel is required. Well, this is not your average job ad, and we're not looking for your average engineer. Interested? Let's dig in.

Our company was founded in 2006 specializing in all things technical for bus-based public transit systems in the US. This means we design, manufacture, and manage all kinds of different products and features, including driver interfaces, dispatch communications, passenger counters, announcers, GPS tracking, and reporting & data analytics. It also means we build real-time information systems for riders including apps and digital signage found at bus stops.

We have relationships with Apple Maps, Google Maps, Transit app, and our work goes out to millions of riders on those platforms. Our product is like air traffic control, but for buses. We hope this excites you!!

The US-based division of the company has approximately 60 people. It’s the best of both worlds: small company feel with big company support. We have offices in Downtown LA & Houston, TX, plus many remote employees, and we hold offsites once or twice a year where we all get together. To learn more about our North America division, visit

Our customers are public transit operators. Their customers are the transit riding public, which is often people who have far less than we do. Our job is to Make Transit Work for them. We take this mission very seriously; we are looking for team members who are here to solve problems and serve customers as our priority. If you want to be challenged with growth opportunities in a small team environment with high autonomy and see your work live on thousands of transit buses nationwide, then we are the team for you.

We value a candidate who is proactive, and results driven that can join our Field Technician team. The ideal candidate has between 3 – 5 years of experience as a technician or has worked with heavy-duty vehicles and their electronic systems.
The candidate must be willing to travel 80% - 90% within the USA. International travel may be required. This role is responsible for the installation of high-quality systems, troubleshooting existing equipment, documenting processes and providing reports to the supervisor and engineers. This kind of transparency, passion, and professionalism is what makes a world-class team.

We want someone who has a strong sense of ownership, accountability and high attention to detail. This role will be working primarily with Customer Success and Operation Engineers to support the clients and properly complete installations of our hardware. Additionally, this role is responsible for tracking their individual inventory of parts, components and assemblies. The key responsibilities are:

• Able to conduct initial site survey and document information needed.
• Review SOW provided by field engineers and complete field work as per instructed.
• Communicate with customers on site to confirm vehicle availability and provide maintenance training.
• Able to identify, troubleshoot and repair integrated system on the bus.
• Complete field report documentation and provide installation pictures (wiring points, mounting points, equipment cabinet, etc.).
• Understand basic vehicle (bus) electrical system: tapping power sources, fuses, converters.
• Install hardware on buses, work with third-party contractors on installations and assist in supervising their work to ensure quality of installation.
• Check inventory onsite to ensure all parts are received as per SOW.
• Make sure installation is going smoothly by communicating with field engineers regarding any issues related to installation or customer concerns.
• Work alongside all field engineers to assist them with their daily tasks.
• Validate vehicles and identify issues before our field engineers can provide detailed SOW and BOM for service visits.

• $23.00 - $27.00 per hour plus 8% bonus potential
• Generous health and dental benefits
• Generous paid parental leave after one year
• 401k plan with company match

To apply, you must send more than a resume—we need to understand who you are. In addition to completing the online application, email your note and resume to the hiring manager directly: (Use the "Apply for this Job" box below).  with the subject "Field Engineer”. The letter you write for us will be 10 times more valuable than your resume in getting our attention.

If you have any questions please contact Pablo Durán Álvarez, in charge of this vacancy.

Pablo Durán Álvarez

Note:

This description reflects the information provided and is intended for formatting and quality assessment purposes.